Customer Service Specialists

Description:

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Job Title
Customer Service Specialists
Job Description
Hiring for roles commencing April 2025!
Bring your exceptional customer service skills to a whole new career.
We are looking for Customer Service Specialists, to join our vibrant team, at our Ballarat delivery centre, working with one of Australia’s leading superannuation funds.
Key Role Details
Start date 28th April 2025 $27.17 per hour + super +penalty rates and quarterly performance incentive schemePermanent, full-time onsite opportunitiesMonday to Friday 8am – 8pmSaturday 9am to 5pm 4 weeks full time paid training
Key Responsibilities
First point of contact for customer service and account managementAbility to understand individual customer needs and deliver a personalised experienceSupport customers through multiple channels. Commencing on our voice line and moving towards other channels such as web messaging, smart phone apps, social media enquiries and emailHold the higher level of emotional intelligence and resilience to guide customers through the eligibility criteria for early release of super.
What's in it for you?
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.Permanent employment opportunityFree Parking & in Vibrant - award winning workplace Reward and recognition programsPerks and partnership discounts with well-known brandsAn exciting role Free Employee Assistance Program (EAP) for all staff and immediate family members
Who are you?
You believe quality customer service is paramount when dealing with customers. No contact centre experience necessary but exceptional customer service skills are a must!
Ability to navigate multiple computer systems and programs in a fast-paced environmentPassionate about customer service and an excellent communicatorAbility and desire to achieve targets and KPI’sEfficient investigation and problem-solving skillsAbility to adapt and retain product knowledge in dynamic and evolving markets Must have full working rights in Australia and be at least 18 years of ageAbility to complete background and police checks.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
We create game-changing career journeys that power our people towards greater opportunities and brighter futures.
If you are excited to take on a new exciting new role, APPLY NOW!
Concentrix is an equal opportunity employer.
Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
Location:
AUS Ballarat Corner University Drive and Vincent Drive
Language Requirements
Time Type:
Full time2025-04-28
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