Where

Customer Experience Officer

Transdev WA
Rockingham Full-day Full-time

Description:

About Us :

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. We are an international Group strongly rooted in the communities that we operate in.

At Transdev we believe that diversity in perspectives, backgrounds, and experiences drives innovation and strengthens our team. We are committed to fostering an inclusive, supportive environment where everyone feels respected, valued, and empowered. We encourage individuals from all backgrounds to apply and join us in building a brighter future together.

The role:

Our Customer Service Officers play a key role in ensuring our valued customers have a positive experience every time. Your main duties will be to provide support to the community, assist bus drivers, monitor bus services and perform weekly station report.

We are looking for Customer Experience Officer who is flexible and willing to work across a variety of locations including Warnbro Station .

An individual who is a people person and customer focused. They will be working during peak periods in the morning and late afternoon, therefore, the role involves working a variety of shifts on a Permanent Part Time basis.

What you bring:

  • Apart from having a relevant customer service background and passion for delivering memorable customer service, you should possess safety first work approach and thrive on working autonomously in different fast paced environments.
  • You will be proactive, open to feedback and have a natural flair for building positive work relationships with our internal and external stakeholders (i.e with bus drivers, operations controller, customers, etc..)
  • Strong ethics and good personal judgement
  • Excellent communication skills
  • Proven interpersonal skills

Please note: You must have your own reliable transport and license.

The benefits:

  • Great pay & benefits provided
  • Interesting and varied work – no two days are ever the same
  • Flexibility and work life balance to manage other commitments
  • Investment in your development and mentorship
  • Training & Uniform provided
  • Supportive team and organisational culture

Transdev celebrates diversity and equal opportunities! We are committed to creating an inclusive environment for all employees, regardless of race, gender, Indigenous status, age, religion, sexual orientation, disability, veteran status, or any other protected status. We want to reflect the diversity of the communities we serve and strongly encourage applications from individuals from all backgrounds and communities.

To request a reasonable adjustment at any stage during the recruitment process please contact careers@transdev.com.au

Ready to Apply?

If this opportunity excites you, we would love to hear from you! Click "Apply" now or you can email your Resume to TDWA.Recruitment@transdev.com.au

29 Mar 2025;   from: uworkin.com

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