Description:
Inclusive Compassionate Progressive Accountable
Security Officer
Casual/Part time/Ongoing
Security Certificate 2 (Training maybe supported for suitable candidate)
Swan Hill District Health is seeking to recruit Security Officers to perform part time and casual shifts.
The successful candidate (2 FTE) will meet the requirements of the role as described in the Security
Officer position description.
Please also note; If the Security Officer role is something you may wish to do but you do not have the
required Certificate 2 in Security Operations but you are prepared to study for the certificate. Please also
submit your application of interest. see attached;
- What does the Security Officer position mean to you?
- What opportunities do you believe this new role would allow you?
- What support do you believe will be required for you to be successful?
- What would be some of the challenges be with this role?
Want More Info?
Contact Fiona Lawrance, Director People and Culture 03 5033 9994 or via FLawrance@shdh.org.au
To apply for this position please submit your application to employment@shdh.org.au by Friday COB
18 April 2025.
Your application must consist of a cover letter (including responses to the above questions) and a resume.
POSITION DESCRIPTION
People and Culture
Inclusive Compassionate Progressive Accountable
Position: Security Officer
Classification: Security Officer Grade 2 - GF23
Department: People and Culture
Reports to: Director People and Culture
Position Summary: The Primary purpose of the Security Officer is to ensure that the safety and
security of Swan Hill District Health (SHDH) staff, patients, visitors, contractors
and others, and to protect SHDH property by maintaining a strong security
presence within the hospital and grounds.
Responsibilities: • To be fully conversant with the operation of all security systems and
services including but not limited to CCTV, proximity locking and access,
communications etc.
- Up to date logging of all incidents, incident investigations and reporting.
- Ensure compliance by all staff, contractors, visitors and patients of
- Periodic Monitoring of CCTV Cameras.
- Regular patrols and communication with staff.
- Duress Pendant Testing.
- Lock and unlock duties.
- Issue of ID Badges and proximity access.
- Provide excellent, helpful service to patients, visitors and staff in
- Communicate with clear and unambiguous language in all interactions,
- Ability to work across multi-disciplinary teams in a cooperative and
- Build customer relationships and greet customers and patients promptly
- Actively seek to understand patients’ and their family’s expectations and
- Must be well groomed at all times and physically fit for an active role.
• Hold and maintain a current Security/Crowd controlling license.
- Hold a current Victorian Working with Children Check.
- Hold a current Victorian Driver’s License.
- Hold a current level II First Aid Certificate.
- Meet all critical job demand requirements.
- Strong negotiation skills and demonstrated ability to utilise appropriate
- Assertiveness and problem-solving skills.
- Astute time management skills.
- High reliability and honesty.
- Effective communication and interpersonal skills.
- A commitment to providing excellent customer service.
- Proven ability to work effectively as part of a team.
- Ability to work autonomously with limited supervision.
- Ability to work across a 24/7 roster.
Prompt Doc No: SHDH0198972 v1.0
First Issued: 01/02/2023 Last Reviewed: 01/02/2023
Version Changed: 01/02/2023 UNCONTROLLED WHEN DOWNLOADED
- Previous experience in a security role in a hospital setting is desirable.
- Current National Police Check.
- Evidence of immunisation records/history as part of the Health Services Act
1988, 2020 Amendment (Mandatory Vaccination of Healthcare Workers),
through either documentation or copy of serology report. It is required that
there is immunization for all vaccine preventable illnesses.
Desirable but not essential:
Certificate III in Security Operations or willingness to obtain.
Experience in Health.
Experience in the use of Security operating software and systems including
controls and CCTV.
Salary/Award: Health and Allied Services, Managers and Administrative Workers (Victorian
Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025.
Infection Control: • Each staff member has a responsibility to minimise exposure to incidents
of infection/cross infection of residents, staff, visitors and the general
public.
- The risk minimisation strategies are to be supported by all staff adhering
Continuous Quality • Each staff member is expected to demonstrate a commitment to best
Improvement: practice.
- All staff shall take responsibility for their own practice and share
high quality health care.
- All staff will participate in quality improvement activities aimed at
- It is the responsibility of every staff member to be familiar with Health
Person Centered Care: The Health Service supports in its values the philosophy of Person-Centered
Care to ensure all people, including health service providers, clients, their
carers and family members are respectfully cared for and encouraged to
participate in the provision of quality health care.
Recognise diversity is part of every person & as such providers of health care
must be actively involved in developing models of care that are person
centered.
Child Safety: All children have the right to feel and be safe. Keeping children safe is
everyone’s responsibility. SHDH is committed to providing a child safe
environment where children are safe and feel safe, and where their voices are
heard about the decisions that affect them.
SHDH have zero tolerance to child abuse.
Each employee has a responsibility to adhere to this requirement. Any breach
of this standard will result in disciplinary action.
Our Purpose: Connected Care / Best Experience
SHDH commits to meet the growing health care needs of our community
through our new vision to provide better connected care and to achieve the
best care experience.
Privacy and Confidentiality: SHDH are committed to protecting patient and staff privacy and confidentiality,
as it is an important aspect of our commitment to providing high quality
services. In accordance to both the Health Records Act and the
Prompt Doc No: SHDH0198972 v1.0
First Issued: 01/02/2023 Last Reviewed: 01/02/2023
Version Changed: 01/02/2023 UNCONTROLLED WHEN DOWNLOADED
Information Privacy Act, information should only be used and disclosed for the
primary purpose of its collection.
Each employee has a responsibility to adhere to SHDH’s Privacy and
Confidentiality Policy, as it is a condition of employment. Any breach of the
rules of privacy and/or confidentiality relating to health service business,
patients or medical records will result in disciplinary action.
Mandatory Training: All employees must be aware of and complete designated mandatory training
within the required time frame.
Safety: RESPONSIBILITIES: It is the responsibility of every staff member to:
• Take reasonable care for their safety and the safety of others while at
- Report accidents, incidents and potential hazards as soon as reasonably
- Advise their supervisor if they have an injury or illness that may affect their
- Be familiar with emergency and evacuation procedures as detailed in the
- Complete all Mandatory training requirements as identified and directed.
- Comply with the Occupational Health and Safety Act and all SHDH O.H.
& S. online Policies and Procedures.
Asset Management: Staff with asset management responsibilities are required to adhere to the
Asset Management Policy and Protocols.
Review: Completion of My Work Plan on a yearly basis.
Previous Revision dates: May 2021, March 22
Jan 2023
Current: Marc 2025
Fiona Lawrance
Prompt Doc No: SHDH0198972 v1.0
First Issued: 01/02/2023 Last Reviewed: 01/02/2023
Version Changed: 01/02/2023 UNCONTROLLED WHEN DOWNLOADED