It Support Manager

Description:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Through local expertise and global scale, we at Global Payments deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity .

Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity .

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments

We're on the hunt for an experienced IT Support Manager to take the reins of our internal IT operations, ensuring seamless efficiency and delivering outstanding experiences for our team. This isn’t just about keeping the lights on—this role is the heartbeat of our operations, empowering our people across Oceania to perform at their best and deliver exceptional service to our customers.

As the IT Support Manager , you will lead the IT operations team, driving the design and implementation of scalable solutions, fostering collaboration, and contributing to the strategic evolution of IT services.

Key Responsibilities

• Oversee corporate IT services, infrastructure, and cloud environments;
• Lead and mentor the IT Service Desk team to achieve operational excellence;
• Track and manage service levels to exceed performance expectations and SLAs;
• Build and maintain strong relationships with business stakeholders;
• Enhance systems to align with business needs and drive efficiency through automation;
• Plan and execute the IT operations roadmap for continuous improvement;
• Evaluate and implement new technologies and tools to optimise performance;
• Manage Incident, Problem, and Change management processes aligned with ITIL standards;
• Ensure a secure environment in line with Global Payments Security Standards.
• Provide technical documentation, training, and knowledge-sharing within the team.

You are a hands-on IT leader with a deep understanding of modern infrastructure, cloud technologies, and SaaS best practices. You thrive in technical environments, excel in designing secure and scalable solutions, and have a proven ability to lead and mentor high-performing teams.

You will also bring:

• Tertiary qualification in Information Technology or related field;
• 5+ years of experience managing technical teams;
• Experience designing and supporting platforms for distributed systems in a cloud-centric environment;
• Strong knowledge of secure infrastructure, penetration testing, and vulnerability management;
• Familiarity with databases (e.g., MS SQL Server, Oracle, DynamoDB) and web technologies;
• Understanding of automation tools and Infrastructure as Code;
• Knowledge of PCI-DSS requirements (additional certifications highly regarded);
• Strong leadership, mentoring, and communication skills.

The salary range for this role is $120, 000 – 130, 000 per annum + superannuation.

Join a leading global technology brand that offers benefits you’ll actually value, including:

• Flexible work arrangements that support your unique need;
• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
• Women in Digital membership, granting you access to a host of member industry events and resources;
• Additional birthday, community giving, wellness and study leave;
• Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
• A jam-packed calendar of cultural celebrations and social activities;
• Global career and professional development opportunities;
• Salary sacrifice and an Employee Stock Purchase Plan.

If this role sounds right for you, we invite you to apply by clicking the Apply button. Please note you will be redirected to a Global Payments career page to submit your application.

For further information please email kristy.ward@globalpay.com

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.