Description:
Vision Hospital Group (VHG) comprises 11 day surgeries across New South Wales, Victoria, Queensland and South Australia. At our day surgeries, you will find friendly, highly experienced administrative and specialist theatre teams.
VHG as part of Vision Eye Institute (VEI) is Australia’s largest private provider of ophthalmic services, with a mission to transform lives through a strong commitment to the delivery of high-quality outcomes for patients.
The opportunity and a bit about usWe have an opportunity for a medical receptionist to join our North Queensland Day Surgery on a part time basis. You will be a first point of contact for people to interact with when they arrive to the day hospital and, as such, must have a genuine desire to provide high-quality service to our patients, practitioners and other stakeholders.
North Queensland Day Surgery is an accredited, purpose-built facility for ophthalmic surgery. We operate Monday to Friday – no weekend work is involved. Located in Pimlico, our day surgery is conveniently placed in the center of the city with free all-day parking in the surrounding streets.
About youYou bring with you great customer service, an excellent telephone manner and a high level of computer literacy including high attention to detail and accuracy in data entry. You are a team player that can work collaboratively and independently as well as multitask and prioritize efficiently.
You'll have flexibility with your availability which includes being available for early starts and late finishes as required, as well as occasional sick and holiday relief. The role is part time with approximately 18 hours a week available on a permanent basis.
Primary responsibilities may include:- Interact with patients and visitors in a manner that ensures the highest level of hospitality
- Assist with general enquiries and answer telephone calls in a timely, pleasant and professional manner that ensures excellent customer service
- General administrative duties involving patient accounts, banking procedures, health fund checks and payments
- Utilise the patient management system and other interfaces to capture all relevant patient details, make appointments and prepare and transmit paperwork and correspondence
- Follow protocols for administrative admission of surgical patients
- Management of patient records including retrieval, filing and archiving
- Maintain the reception area
- Flexibility to assist in other administrative functions as required
We take pride in our positive workplace culture with a strong focus on teamwork. Our people and our culture are our biggest asset and we work exceptionally hard to nourish both.
When you join Vision Hospital Group you’ll have access to employee benefits such as retail discounts, counselling services, recognition programs and so much more. If you think you’re ready for a career with Vision please hit the apply button now! We look forward to meeting you. To find out more, visit us at www.visionhospitalgroup.com.au.