Operations Manager - Disability - Northern Territory

Description:

Operations Manager - Disability - Northern Territory Alice Springs & Central Australia, NT, Australia, 0870 Full Time Fixed Term The Operations Manager will be responsible for overseeing the effective and efficient operations of our Northern Territory houses. Role Overview: As an Operations Manager, you will provide management and leadership services that support people with people with disabilities, across their lifecycle and in all domains of life, to enable access to a quality life with dignity, respect and social inclusion. Key Responsibilities:

• Working under the supervision of the Regional Manager, this role will have operational responsibility for the following key items:

• Lead a team of frontline leaders, with accountability for high quality service delivery, workplace culture and decision making within area of responsibility:

• You will support continuous improvement, People & Culture, and organisational change initiatives.

• You will lead your teams to work within the organisations Practice Framework including Active Support, Positive Behaviour Support, and the NDIS Quality and Safeguarding Framework.

• This role is responsible for ensuring your team understands and complies with organisation policy and all relevant government legislation and standards, specifically including the NDIS Act

• Take responsibility for risk management across multiple teams, ensuring that any risks to clients, employees and stakeholders are immediately reported to key personnel and managed effectively:

• You will ensure incidents and hazards are effectively managed and reported by adhering to policies and regulatory requirements.

• This role is responsible for ensuring serious incidents are reported within 24 hours under the NDIS Act.

• Lead workforce planning and development activities relevant to your area of responsibility, including leading team resource allocation, talent acquisition, managing performance, training and development.

• Build and maintain relationships with current and prospective clients, family members, other service providers and stakeholders to identify opportunities to meet client needs and goals, including resolving issues and managing complaints.

• Contribute to business performance by ensuring services operate within agreed service models and defined business rules.

• Contribute to the implementation of LSP’s Strategic Plan through service design and innovation, marketing activities, and ensuring exceptional Customer Experience for people joining services within your area of responsibility.

Essential Qualifications and Experience:

• Relevant industry qualification recognised by Lifestyle Solutions Possability and/or relevant industry experience.

• Experience or demonstrated understanding of leading and supervising a team to achieve required strategic and operational outcomes.

Probity Requirements:

• A current NDIS Worker Screening Check (must be maintained)

• A current National Police Check (must be maintained)

• A current unrestricted driver’s licence (must be maintained)

How to Apply: Click here to review the Position Description associated for this role If this position looks like your next challenge, please hit the apply button and submit your application through our online recruitment portal. For any enquires about the role, please email Tashleen Kaur tkaur@possability.com.au Applications close at 5pm Friday 4th April 2025. Possability is proud to be an equal opportunity employer where every person can feel safe and participate in meaningful work. We are committed to workplace diversity and encourage employment applications from people with a disability, Aboriginal and Torres Strait Islander people. To ensure that all clients and vulnerable people are protected, all employees are required to hold a current NDIS check, National Police check, WWVP Card, and be fully vaccinated against covid-19.