Description:
About Us
National Patient Transport (NPT) is a leading private provider of Non‑Emergency Patient Transport services in Victoria, New South Wales, and Western Australia. Commencing operations in 1993, NPT has a rich history of accomplishments. Our team provide patient transport services 24 hours a day, 365 days of the year with patient care, safety and meeting the needs of customers amongst our highest priorities.
At NPT, we are dedicated to providing safe, reliable, and compassionate non-emergency patient transportation services. We pride ourselves on ensuring providing the highest standards of care to the patients transported. As part of our team, you will have the opportunity to make a positive impact on the lives of individuals who rely on our services.
NPT employs more than 900 qualified staff and has a fleet of over 200 vehicles to provide services in NSW, Victoria, and Western Australia
Our Parent Company
NPT is part of ComfortDelGro Corporation Australia, one of Australia’s leading transport providers. Our parent company is ComfortDelGro Corporation Limited, a global transportation company listed on the Singapore Stock Exchange and one of the world’s largest land transport companies. The ComfortDelGro Group’s operations extend from Singapore, Australia, New Zealand, the United Kingdom, Ireland, China, and Malaysia, with a combined fleet of around 34,000 vehicles.
About the Role
NPT WA is a rapidly growing business where the greatest challenge is to meet rising demand with quality solutions and services. The Clinical and Operations Support Manager is responsible for the day-to-day management of the business and will report to the WA Regional Manager. Working closely with the NPT Management Team, the successful applicant will be the direct line manager for operational employees and will provide clinical and operational advice to employees and customers booking transport and ensure compliance to all operational policies and procedures.
The role is required to work 76 hours per fortnight, day shift on weekdays, with one week of afternoon shifts required per month: 10:00 – 20:00. If operationally necessary, some afternoon and/or weekend work may occasionally be required. The role is also required to complete 1 shift per month ‘on road’ to maintain their clinical competency.
Responsibilities include:
The Operations & Clinical Support Manager provides supervision, support and assistance in the following key areas:
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Support and direct road crews and operations centre staff to ensure that key deliverables are being met. Continually review rosters to ensure customer service requirements are met.
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Liaise with the HR Recruitment Team in the recruitment of candidates seeking employment for any open positions.
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Conduct probationary reviews of all new employees at Month 1, 3 and 6.
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Assist in the development of return-to-work plans for any injured worker and promote early intervention strategies to provide a safe and sustainable return to pre-injury duties.
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Provide clinical oversight.
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Provide training for all staff, ensuring a high level of competence is maintained.
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Ensure NPT Road crews are supported in the delivery of services, compliant with regulations, contractual requirements and Company policy.
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Ensure employees maintain currency of knowledge and skills, adhering to all NPT policies and procedures.
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Ensure that the welfare of employees is monitored and managed if issues may become evident.
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Participate in, and/or lead incident investigations and/or clinical reviews.
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Ensure that branch facilities are clean and tidy, and all equipment and fleet are appropriately equipped, serviced and maintained.
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Schedule and participate in focused staff engagement activities including toolbox talks, consultative meetings, barbeques and NPT events in accordance with the Company’s timetable.
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Manage staff performance and clinical issues.
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Liaise with Team Leaders to assist and/or support resolving any performance or behavioural issues that may arise.
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Participate in activity and documentation audits.
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Escalate significant incidents or issues to senior management as appropriate.
Qualifications
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Diploma of Emergency Health or equivalent, and
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Certificate IV in Training and Assessment
Required attributes and skills
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Ability to model behaviours in line with NPT’s Values of High Standards, Efficiency, Accountability, Respect and Team Work
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Support employees to understand and perform their roles and responsibilities within NPT.
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Professional integrity and the ability to motivate others.
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Sound knowledge of applicable regulations, protocols and operational policies.
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Understands the importance of supporting the goals of the business.
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Highly developed communication with excellent conflict resolution and de-escalation skills.
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Computer literacy.
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Ability to effectively manage complex situations
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Able to demonstrate advanced problem-solving skills
Equal Opportunity
NPT is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI+, candidates with varying abilities and those from culturally and linguistically diverse backgrounds.
If this role sounds like the opportunity you've been searching for, please submit your current CV and a cover letter, by clicking the Apply Now button. Expressions of interest will be treated as strictly confidential.