Library Customer Service Officer

Description:

• Free parking and safe bike storage

• End of trip facilities

• Health and Wellbeing program

• Superannuation co-contribution options

• Access to Fitness Passport, a discounted workplace health and fitness program available to you and your immediate family members

• Support through an Employee Assistance Program available to you and your immediate family members.

The City of Fremantle provides an eclectic mix of services, facilities and events to local residents, businesses and visitors. We are committed to employing caring, competent, adaptable and responsive, professional individuals who are excited about making Fremantle a welcoming city for all. The City is committed to serving our community and making a positive impact on our environment. We aim to do this through our culture, whereby we take ownership, bring creativity and innovative thinking, collaborate to create better outcomes, and celebrate our collective success. We are committed to reducing paper and going digital to reduce our environmental impact and improve access and efficiency.

The City of Fremantle is looking to recruit several enthusiastic and customer-focused casual Library Customer Service Officers to join our team at the new state-of-the-art Fremantle Library at Walyalup Koort. This is an exciting opportunity to contribute to a busy and collaborative team at an exciting time for Fremantle.

The positions report to the Team Leader Library Operations and will require you to engage with and support customers to provide them with an exceptional library experience. We are seeking individuals who can interact well with a wide variety of people, with strong communication skills and an adaptable approach to work. You will be expected to work within existing practices and may be called upon to work desk shifts, event support, program support and for other duties as required.

• Delivery of Library front of house tasks such as shelving, returns/loads, weeding, displays and library administration

• Reference and IT support and general customer service

• Working collaboratively with the broader Lifelong Learning team to promote library services and programs

The successful applicants will have an understanding of the place of the public library within a community and be able to display high levels of empathy and discretion. Customer service experience will be looked at favourably, as will a flexible and positive attitude. The successful applicants will be asked to provide a Working with Children Check and Police Clearance.

The City of Fremantle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. The City encourages people of all ages, genders, and abilities, Aboriginal Australians and people from culturally diverse backgrounds to apply for this job.

If you have any access needs that may require reasonable adjustments to allow you to fully participate in the application and interview process, please get in touch with the contact below. If you are an Aboriginal person or a person with a Disability who would like assistance with your application, please contact the Jobs and Skills Centre on 136464.

Application Instructions:
Click Apply to be directed to our website and submit your application. Navigate to Job Attachments to view position description and Application Instructions.

Applicants should provide a current curriculum vitae and a two-page (maximum) cover letter in .pdf format. You do not need to address the selection criteria. Your CV and cover letter should demonstrate how your skills and experience make you a suitable candidate for the advertised position. The estimated closure date is 5pm Sunday the 13th of April 2025 but we reserve the right to close the ad prior to this date.

To discuss this opportunity in more detail please contact Nina Bower Crooke on 08 9432 9***

Applicants must have the right to work in Australia.