Customer Service Officer

Description:

You will have the opportunity to make a positive difference and be proud of the future we are creating for our community. Join us, and our Mission of making the most of today, to create opportunities for tomorrow.

We are set up for flexibility - compressed work week or remote working

Full-time, contract role till 6 April 2026

Salary Range is $67,100 - $76,800 + 11.5% super

About Us

In the City of Armadale, our Corporate Services division is at the heart of a strategic transformation, propelling us towards becoming a leading local government in delivering valued public services.

Our vision is clear: to create a workplace where our culture is positive, our people are inspired, and our teams perform at their best. We are committed to supporting our staff to grow, learn, and develop, ensuring that everyone can achieve their full potential. By transforming our corporate governance, systems, and processes, we manage change effectively and strive for continual improvement.

Why choose Armadale? Because here, your work in records management and corporate services directly contributes to a community that values innovation, accountability, and excellence. Join us to be a part of a dynamic team where you not only witness but also drive the evolution of local governance.

What You Will Be Working On

As a Customer Service Officer , you’ll play a key role in delivering exceptional service to our community.

Your Responsibilities Include

• Providing prompt, professional support to customers across various channels.
• Managing Level 1 enquiries and referring Level 2 enquiries to technical officers.
• Handling complaints in line with City policies and raising service requests.
• Administering visitor and contractor management while maintaining a welcoming reception area.
• Ensuring compliance with legislation for permits and applications.
• Performing tasks like auditing, cashiering, balancing, banking, and end-of-day closure.
• Identifying opportunities for improvement and contributing to team and departmental goals.
  
  

About You

To excel in this role, you will have:

• Strong written and verbal abilities to build effective relationships.
• Empathy, active listening, and a solution-focused mindset to uncover customer needs.
• The ability to handle high-pressure situations with professionalism.
• Capacity to juggle priorities and manage time effectively.
• A proactive and collaborative attitude to support your team and drive positive change.
• Ability to set priorities, plan, and independently manage your workload.
  
  

What It Is Like Working Here

We are a values led organisation guided by our belief that we:

• Care
• Are Better, Together
• Learn & Grow
• Seize Today, Shape Tomorrow
  
  

Joining our team means embracing a culture where we look after ourselves, and each other. We actively listen and give and receive constructive feedback. We build and strengthen resilience, in ourselves, in our organisation, and in the community. We are mindful of our impacts and encouraged to make responsible and sustainable decisions.

Other Benefits Include

• We are set up for flexibility – we can compress your working week into a shorter period (9 day fortnight or 19 day month) and support remote working where we can
• We are set up to improve your Wellbeing - Free membership to Armadale Fitness and Aquatic Centre, offering access to gym, pool, sauna, group classes as well as a annual calendar of Wellbeing events.
• If you put in extra super, we will match it (up to a maximum of 15%) which will help secure your financial future
• Study Assistance where the City of Armadale supports its tenured employees to undertake a course of part-time study that will help with their own professional development
• Novated Lease opportunities
• Flexible leave policies and additional days off
• Employee Assistance Program for personal and professional support
• 17.5% Annual Leave Loading for when you take annual leave
  
  

How To Apply

Ready to make a meaningful impact? Apply now via our Careers page at Armadale Careers. Attach your CV and a cover letter explaining why you're the perfect fit. Need help with your application? Call us at 9394 5198 or email hr@armadale.wa.gov.au.

Apply soon! We're reviewing applications as they come in, and the position may close earlier than expected.

Join Us in Making a Difference

The City of Armadale is committed to creating a diverse workforce. We encourage applicants from diverse backgrounds, including Indigenous people, people with disabilities, and those from different cultural backgrounds, to apply.

We are also dedicated to upholding the highest standards of child safety. In alignment with the National Principles for Child Safe Organisations, we ensure our recruitment practices include thorough background checks, training, and ongoing education for all employees and volunteers who interact with children. Our goal is to foster a safe, inclusive, and supportive environment for all children and young people in our community.