Description:
Join LiveU Customer Success group and become part of professional, unique, and global team!
In this position you will get to know all LiveU’s products and services, provide daily service and technical support for LiveU’s customers, communicate daily with the global T1 and T2 support teams in LiveU and much more!
ABOUT LIVEU
With over 3,000 customers in 130+ countries, LiveU’s technology is the solution of choice for global broadcasters, news agencies, sports and entertainment, streaming live video to TV, mobile, online and social media. LiveU Solutions are widely used by leading broadcasters and production companies in Australia and New Zealand.
LiveU is the market leader for live news and dynamic sports coverage, with flawless 5G, 4K HEVC live streaming, and remote production. Together with its cloud-based management and next-gen IP distribution platforms, LiveU offers the most cost-effective end-to-end contribution, production, and distribution solution.
LOCATION: SYDNEY, Australia
(Not open for relocation)
Key Responsibilities:
- Provide exceptional customer service experience via phone, email, and online chat.
- Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
- Familiarize and understand LiveU's customer operations/workflows and products.
- Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
- Work closely with numerous stakeholders and departments within the company.
- May need to provide support off working hours in special cases.
- Take part in Operational, technical-related activities (Pre-shipment installation and testing, RMA handling, Local testing as part of User Acceptance Test, etc.).
- 1-2 years of customer support experience in hardware, an advantage for software-based tech companies.
- [An Advantage]: 1+ years of experience with live video streaming equipment and platforms.
- Highly service-oriented and able to voice and understand the customer.
- Ability to multi-task, and work in a high-demand environment (broadcasting, live-streaming).
- Technical education or background.
- Up to 2 monthly weekend shifts (remote)
- Excellent communication and presentation skills.
- Ability to work in close collaboration as part of a team, exceptional interpersonal skills.
- Driven by values of Accountability, attention to detail and proactivity.
- Independent and fast learner