Where

Customer Experience Agent

Sheffield Group
Newcastle Full-day Full-time

Description:

Customer Experience Agent - Be the Backbone of Exceptional Service
At Sheffield, customer experience isn’t just a department – it’s the heartbeat of everything we do. We don’t do “good enough”. We pride ourselves on creating the best customer experience possible – one that’s effortless, personal, and leaves people thinking “wow, they actually care!”
That’s where you come in. We’re looking for someone who thrives on solving problems, making things run smoother, and delivering the kind of service that turns customers into raving fans. If you’re proactive, have a sharp eye for improvement, and love being part of a team that genuinely cares , we’d love to hear from you.
IT TAKES A CERTAIN KIND OF MINDSET

  • A customer-first mindset - you don't just resolve issues, you create experiences that matter.

  • A trusted advisor - you don't just answer questions; you leverage your industry know-how to guide customers toward the best solutions with confidence.

  • Problem-solving skills - you take ownership and can untangle complex situations and turn them into actionable solutions for everyone.

  • The ability to keep up - you know how to manage high volumes while keeping things smooth, efficient, and personal.

  • A team-first attitude - you share your industry expertise and uplift those around you, setting a high standard for everyone.

  • A belief that customer experience is more than a department - it's the heartbeat of a great company.


IF YOU WERE HERE LAST WEEK, YOU MIGHT HAVE

  • Turned a frustrated customer into a loyal one by actively listening, problem-solving, and going the extra mile.

  • Managed high-volume interactions - without breaking a sweat, sacrificing quality, speed, or that personal touch.

  • Teamed up with BDMs - to not just support customers, but to spot opportunities, strengthen relationships, and help drive business growth.

  • Collaborated with leadership to refine a process or suggested a better way of doing things - because at Sheffield, great ideas don't need permission, they just need action.

  • Support a teammate with a tricky situation, because we don't let each other sink when we can help each other swim.


WHY JOIN SHEFFIELD?

  • We actually care. Customers come first, but so do our people. We are all about building a workplace where people feel valued.

  • Your voice matters. Our policy is honestly always, we don't do corporate smoke and mirrors, transparency and open communication are part of who we are.

  • We challenge the status-quo. Innovation starts with people who aren't afraid to ask "why do we do it this way?"

  • A team of high-performers. Just like our products, our people outperform the competition , and we invest in those who raise the bar. No silos, no egos - just a team that supports each other to grow together.

  • We look after our own. From a fully stocked kitchen (yes, coffee is included), and Free-Lunch Fridays, we make sure you're fuelled for success. But more than perks - our book club, staff discounts, and culture of continuous learning means you'll grow here, not just work here.

If this sounds like the kind of place where you would thrive, hit APPLY NOW – let’s build something great together.

30 Mar 2025;   from: uworkin.com

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