Customer Service Officer (Part-Time) (Open In New Window)

Description:

Saturday and Sunday only
Located at Kew and Riversdale (2 positions)
Significant community interface
About Boroondara
Boroondara is continuously evolving as part of our ongoing commitment to become a truly customer centric organisation. Through technology, innovation, collaboration and leadership, we are realigning how we work together to enhance the customer experience. An exciting opportunity has arisen to play a vital role supporting our Transforming Boroondara Program.
About the role
The City of Boroondara provides a drive through service for disposal of household and small business waste. These 2 stand-alone roles are significant public facing roles and are required to deliver a high level of customer service.
As an employee and representative of the City of Boroondara you will politely and professionally greet residents and small business owners and clearly direct them to the various waste disposal bins on site, collect payments and ensure an efficient experience is delivered for each customer.
The weekend service at our Kew Depot is from 10:00am to 2:00pm and at the Riversdale Depot the weekend service is from 7:30am to 4:30pm.
Key responsibilities of the role include:
Greeting drive through customers at the gatehouse
Directing customers to the various waste disposal bins
Cash handling and end of day cash balancing
Using EFTPOS machine, and touch screen technology
Boom Gate operation
Attention to detail and accurate recording of services rendered
Educating customers about the Council’s service and accurately advising on what can and cannot be disposed on-site.
Opening and closing the site to the public
About you
To be successful in this role you will have:
Understanding and demonstration of best practice customer service
Clear communication skills
Experience working in a fast-paced environment
Demonstrated cash handling and end of day cash balancing experience
Experience using EFTPOS and customer touch screen technology
Demonstrated compliance with security and audit processes
A standout work ethic and know when to escalate matters to your manager
Resilience with problematic customers
A responsible attitude, you can be relied on and have a rack record of timely arrival at work.
Why Join us?
You will join a great work environment which offers:
a great team culture and a supportive and caring manager
active learning and development opportunities
prime location in Kew and Riversdale surrounded by cafes, retail and restaurants
generous parental leave and other leave entitlements
wellbeing programs, free flu vaccinations
Want to know more?
Check out the Position Description
Employment requirements
To be eligible to secure a position, you must either be an Australian citizen, or
If you have an Australian government issued visa, you must have Australian residence status (for tax purposes) that allows you to reside and work in Australia indefinitely.
Preferred applicants will be required to undergo a National Police Record Check
How to apply
Please submit your application online by 11:59pm Sunday 13 April 2025. All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered.
For a confidential discussion about this position please contact Rohan Laing on 0419 620 611 during business hours.