Description:
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About the Role
The Skilling Queenslander for Work initiative is funded by the Queensland State Government to drive job growth and strengthen the performance of the Queensland economy by improving skills development and work opportunities for disadvantaged Queenslanders. The Skilling Queenslanders for Work (SQW) Administration Officer is responsible for intake and administration duties for all SQW programs.
This role will support the team members of the Education and Training Services Team with intake enquiries, assist with scheduling events, training sessions, coordinating lesson preparation materials, data entry, report preparation and associated administrative tasks as required.
The Skilling Queenslanders for Work (SQW) Administration Officer is responsible for ensuring all participant registration documents are completed, eligibility is confirmed registrations are recorded on the SQW portal and progress is updated monthly as per guidelines. This position may be the first point of contact for all participants, stakeholders and employers as you will manage the generic SQW email for all active programs.
The SQW Administration Officer also provides additional program support, site support, and administrative support as required and directed by the Manager Education and Training Services.
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
- Qualifications in Business or Business Administration and/or Employment Services.
- Customer centric approach and the ability to work towards customer service standards, KPIs, and targets.
- Cultural understanding of CALD people and their barriers and support requirements
- Excellent communication skills, including over the phone, in person and online, with the ability to build rapport quickly.
- High level administrative skills, including accuracy in data entry, record keeping, and navigating software and online systems.
- Excellent time management and organisational skills.
- The ability to show empathy to refugee and asylum seekers, potential participants, vulnerable people accessing services and customers.
- High level professionalism and ability to maintain confidentiality.
- Strong ethics, accountability, and integrity
- Aptitude for innovation and initiative
Desirable Experience
- Previous experience working in the Employment Services, Community Services or complementary sector/s and an understanding of working with refugees, or in long term employment.
- Ability to work autonomously and as a team member.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.
About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close Friday, 11 April at 5 pm
If you would like more information on the recruitment process, please contact the talent acquisition team at ******@ssi.org.au or call us on 0410801***.
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at ******@ssi.org.au
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
Apply now