Description:
Are you passionate about e-commerce and empowering businesses in the online marketplace? Join Amazon Australia's dynamic Marketplace Growth team and shape the future of online shopping! We're seeking a detail-oriented Deals Operations Specialist to support our third-party selling partners in leveraging promotional opportunities.As a Deals Specialist in our Seller Success team, you'll play a crucial role in creating and managing deals, educating selling partners, and providing outstanding support to ensure the success of our promotional programs. This dynamic position offers you the opportunity to work closely with Account Managers, Product Managers, and Selling Partners to optimize deal creation and resolve issues efficiently.
Key job responsibilities
- Create deals based on Account Manager and Product Manager specifications, utilizing provided tools and Standard Operating Procedures (SOPs).
- Educate Selling Partners and Account Managers on deals and how to participate in daily promotions and promotional events.
- Provide exceptional support to the third-party marketplace team (3P) and Selling Partners, guiding them through issue resolution related to deals while adhering to SOPs and Service Level Agreements (SLAs).
- Troubleshoot issues and support Selling Partners, Product Managers, and Account Managers in creating deals.
- Execute mass communications based on provided SOPs, including translating content and using designated mass communication tools.
- Perform daily Quality Control of deals according to SOPs, solving or escalating issues as appropriate.
- Liaise with Account Managers and Program Managers to resolve Seller issues and questions.
A day in the life
Your typical day might involve:
- Creating and reviewing deals in Amazon's internal systems
- Conducting training sessions for Selling Partners on deal participation
- Responding to and resolving deal-related inquiries from Selling Partners and Account Managers
- Performing quality checks on active deals to ensure compliance with Amazon's guidelines
- Preparing and sending mass communications to Selling Partners about upcoming promotional opportunities
- Collaborating with cross-functional teams to address complex deal issues
- Analyzing deal performance data to identify areas for improvement
This role requires attention to detail, strong communication skills, and the ability to work effectively in a fast-paced environment. If you're passionate about e-commerce and enjoy helping businesses grow through promotional strategies, we'd love to hear from you!
About the team
We're a diverse and inclusive group passionate about empowering sellers and delighting customers. Our team operates from our centrally-located CBD office.
Learn More about Amazon Australia
Requirements:
- Bachelor's degree or equivalent- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- 2+ years of experience in marketing or e-commerce
- Demonstrated ability in stakeholder management
- Experience in process improvement initiatives- 2+ years of program or project management experience
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
16 Mar 2025;
from:
amazon.jobs