Description:
· Join our team and allow us to help contribute to your career goals
· Opportunity to assist with improvements and add value across our organisation
· A positive, collaborative, and supportive team culture.
· Full Time Position – Launceston
Multicap Tasmania has been providing people living with a disability and their families with high quality services for over 50 years, having been an integral part of the local community since 1971. Multicap Tasmania is a leading profit-for-purpose organisation experiencing significant growth with growing services and exciting plans for the future.
About the Role
We are growing at Multicap and looking to add talent to our team within Quality Risk and Audit Team area. You would play a vital role within the team while developing your own skills working alongside recognised peers and mentors. Your role would include:
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Monitor incidents within the Clusters to ascertain key patterns and concerns and assign incidents to appropriate stakeholders for follow-up and actioning based on the complexity rating of the incident
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Work collaboratively onsite with teams and other colleagues to conduct checks, audits and analyse of qualitative and quantitative data to determine compliance with the NDIS Practice Standards
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Support and contribute to the development and continuous improvement of the quality, risk, and compliance systems across the organisation.
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Act as a point of contact for providing internal guidance and expert advice relating to the NDIS Quality and Safeguarding Framework and NDIS Practice Standards.
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Ensure compliance of our regulatory requirements with the assigned clusters within the Practice Standards and the NDIS Quality & Safeguarding framework.
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Provide guidance in reporting of critical incidents and restrictive practices to external bodies
About You
We value your passion and commitment to working in this industry and your focus on being part of a team that supports growth and continual learning. We genuinely embrace diversity of thought, experience and approach and look for people that have a broad range of experiences regardless of where you are in your career.
Your skills and experience might include:
· Demonstrated knowledge and/or experience of contemporary service delivery for people with disabilities under the NDIS Practice Standards and Quality and Safeguarding Commission.
· Demonstrated knowledge and/or experience of the implementation of Quality Management Systems under the NDIS Quality and Safeguarding framework
· Demonstrated ability to engage and influence others through effective coaching and communication skills in the pursuit of continuous improvement and best practice systems thinking
· Demonstrated ability to analyse and evaluate Incidents and Complaints and work with internal and external stakeholders to ensure that client and service needs are met
· Demonstrated commitment and ability to lead the development and knowledge building of organisational policies and procedures
· Ability to undertake systematic reviews of organisational activities, including the development of reports and recommendations for service improvement
· Demonstrated experience in continuous improvement activities, ideally with knowledge of lean methodology
· Demonstrated interpersonal and communication skills including ability to build and maintain relationships, negotiate and resolve conflicts.
· Demonstrated experience in leading the development of an organisational focus on quality and continuous improvement.
· Demonstrated ability to build networks across the sector.
· Well - developed time management skills, and the ability to prioritise tasks and actions as appropriate.
· A demonstrated commitment to self-improvement
What Next?
If this opportunity excites you, apply now by submitting your CV and a compelling cover letter. We value diversity and inclusion and welcome applications from candidates of all ages, cultural backgrounds, abilities, and genders. Let us know of any specific requirements to facilitate your application process for the best opportunity for success.
A position description can be requested by emailing peopleandculture@multicap.com.au or alternatively on our website at www.multicap.com.au
Please note that applications that do not attach both a cover letter and resume will not be shortlisted.
Applications close: COB Friday 11th April 2025
This is a great opportunity to join a progressive and growing provider of NDIS services.
Explore our website at www.multicap.com.au to learn more about our impactful initiatives and value add opportunities.