Description:
The Role
We are establishing a pool of suitable candidates to fill upcoming permanent or fixed term opportunities as Customer Services officers and Records Officers in our Corporate Services Division.
These positions are responsible for providing mail room, telephone switchboard and reception services with a customer service focus.
The Person
You will align with our values and have the capability to:
- Provide an effective customer focussed reception and visitor service;
- Work collaboratively in a team; and
- Use contemporary workplace software applications including the telephone system.
You will receive ongoing training, coaching and mentoring to enhance your skills.
About Us
The Insurance Commission is a State owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government.
The Insurance Commission has generated $1.3 billion in revenue and earnings for the six months to 31 December 2024 and with total assets of almost $9 billion, is a substantial self–funded statutory authority.
At the Insurance Commission we are committed to a high performance corporate culture and having a workforce that reflects the diversity of our customers. Our commitment to continuous improvement is creating new opportunities for talented people to enhance service delivery.
What You’ll Enjoy
Benefits of working with us include flexible working arrangements, career development opportunities and a Perth CBD location close to transport hubs. For more information, refer to our Careers page.
A competitive salary will be offered to the successful applicant commensurate with skills and experience.
Workplace Diversity
The Insurance Commission aims to have a workforce that reflects the diversity of our customers and encourages applications from women, young people, Indigenous Australians, people from culturally and linguistically diverse backgrounds and people with disability.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used for the purposes of providing reasonable adjustments.
Partnership with the National Disability Recruitment Coordinator
We have partnered with Job Access - National Disability Recruitment Coordinator (NDRC) to help us build a more inclusive environment that meets the objectives outlined in our Human Resource Blueprint and the Disability Access and Inclusion Plan. Further information about their services is available on their website.
Application Requirements
To be considered, applicants are encouraged to provide a detailed resume and a two page response addressing all the work related requirements for the role contained in the job description form.
Appointment Information
Suitable applicants will be placed in an appointment pool for up to twelve months. Selection to the pool does not guarantee appointment. Appointments may be made from this pool as opportunities arise and may be full time or part time, permanent or contract, including contracts with the possibility of extension and/or conversion to permanency.
Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process.
Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check).
Enquiries
For further information about the roles please contact Thais Moriya, Team Leader on (08) 9264 3***.
If you have any technical difficulties in applying or access needs that may require adjustments during the application and interview process please contact HR on (08) 9264 3*** or email ***************@icwa.wa.gov.au.
Please also contact us if you require alternative documents and language formats or refer to our website for accessibility, alternative formats translation and relay services.
ATTACHMENTS:
- Applicant Information Pack.pdf
- jdf-customerservicesofficer.pdf
- jdf-recordsofficer.pdf
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