Description:
ICT Support Technician The Kooralbyn International School Kooralbyn, Gold Coast QLD Help Desk & IT Support (Information & Communication Technology) Full time $75,000 per yearAbout Us
The Kooralbyn International School (TKIS) is a day and boarding school located in the picturesque Scenic Rim, just 20 minutes from Beaudesert. Guided by the motto Absol Fiducia (self-belief), TKIS fosters a culture where students are encouraged to strive for excellence, demonstrating tenacity, kindness, integrity, and self-confidence in all they do.
About the Role
We are seeking a self-motivated and experienced ICT Support Technician to join our team. This role is vital in maintaining and improving the school's IT infrastructure while providing technical support to staff and students.
⏳ Working Hours: 38 hours per week, with reasonable additional hours as required, in accordance with the applicable award or employment agreement.
Key Responsibilities
- Provide technical support for students and staff, diagnosing and resolving hardware and software issues.
- Install, update, and optimize software applications for system efficiency.
- Offer user training and troubleshooting for ICT applications.
- Maintain and troubleshoot the school’s network, servers, and cloud-based systems .
- Perform network patching, cabling, and connectivity troubleshooting .
- Oversee system upgrades, CCTV maintenance , and liaise with external IT consultants.
- Manage DNS filtering, cybersecurity policies, and network security .
- Administer and manage Microsoft Office 365 and Active Directory .
- Maintain the school management system (TASS) and Classroom Cloud .
- Assist with website updates and cloud-based applications, including graphic design for banners and images.
- Oversee and maintain laptops, desktops, printers, telephony systems, and peripherals .
- Plan and execute yearly maintenance, hardware upgrades, and system optimizations .
- Manage student laptop deployment , ensuring proper configuration and distribution.
- Operate and manage AV equipment , including projectors, interactive displays, and sound systems for school events.
- Collaborate with school leadership on IT projects and infrastructure improvements .
- Develop a yearly ICT action plan in consultation with the Principal.
- Assist with IT procurement, vendor coordination, and system upgrades .
- Develop and modify Microsoft PowerApps to streamline internal processes.
- Adapt existing programs to meet user and business needs.
Required Skills & Qualifications
Candidates must meet Level 7 requirements , including:
- A degree with at least 3 years of relevant experience , OR
- Extensive experience and management expertise in technical or administrative fields, OR
- An equivalent combination of education, experience, and training.
How to Apply
Interested candidates should submit their resume and cover letter to:
📧 Email: j_juett@tkis.qld.edu.au
📬 Post: TKIS, 79c Ogilvie Place, Kooralbyn, QLD 4285