Description:
The Queensland Building and Construction Commission (QBCC) on the Sunshine Coast is seeking a motivated and proactive individual to join our team as a Permanent Operations Team Leader. In this vital role, you'll provide both technical and operational support to the manager, playing a key part in driving team performance and operational success. With a proven ability to lead high-performing teams, you’ll focus on driving results, enhancing throughput, and ensuring service excellence. Your responsibilities will include monitoring and reporting on operational performance, identifying areas for improvement, and streamlining processes for greater efficiency. You will oversee the daily operations of the regional service centre, balancing multiple tasks and adapting to changing priorities to support your team.
Job details
Position status Permanent Position type Flexible full-time Occupational group Administration Classification AO6 Workplace Location Sunshine Coast Job ad reference QLD/630144 Closing date 16-Apr-2025 Yearly salary $115757 - $123610 Fortnightly salary $4437 - $4738 Job duration Permanent Contact person Dani Benstead Contact details dani.benstead@qbcc.qld.gov.auAccess the National Relay Service
Key Outcomes and Accountabilities
- Provide direct operational & technical support to the Regional Service Centre Manager (RSCM).
- Provide a high level of customer service to consumers, internal clients, stakeholders and industry groups; and where appropriate provide relevant & timely feedback in response to industry & customer inquiries. This may include face to face meetings, contact with customers by phone, email and in person, and the provision of service and support at the regional office front counter.
- Manage, and or where necessary deal with complex or sensitive cases. Including but not limited to:
a. Disputes (defective building work & Early Dispute Resolution - EDR);
b. Claims Management;
c. Compliance;
d. Regulatory Services (Licensing etc.) - Lead, support & provide operational direction to team. This will include:
a. Closing feedback loop in relation to ongoing operational performance of the team;
b. Monitoring & reporting on team performance in line with the company charter and various other KPIs and business performance metrics;
c. Access & identify gaps in operational performance & knowledge, and report to the RSCM. - Act as the last point of escalation before the RSCM for all operational matters deemed to be complex or sensitive, or as a result of a direct customer escalation request.
Candidate Attributes
The ideal candidate will have:
- Substantial knowledge of building and construction industry and ability to apply this to matters whilst operating, applying and comprehending contemporary building standards, practices, legislation and codes.
- High level, operational guidance and resource management skills supported by a record of achievement in delivering high quality performance outcomes.
How to apply
Before you submit your application please read the attached applicant information document noting in particular that QBCC cannot employ anyone who is on a visa.
Please submit:
- Your resume and include the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, it is preferable to include your current and previous supervisor.
- A cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role. This should not be a repeat of your resume but rather your opportunity to tell us how you meet the required competencies.
Unsolicited resumes from recruitment agencies will not be accepted.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
Applications may be used to employ applicants in identical or similar vacancies for a period of up to 12 months from the closing date of this vacancy.