Full Time Receptionist

Description:

Kangaroo Valley Golf & Country Retreat is looking for a full-time receptionist. We are looking for someone with excellent people skills and attention to detail, who truly loves providing great service to our clientele. Prior customer service and hospitality experience is well regarded, however training to develop your skills is available for the right candidate. Understanding the game of Golf is desirable, but not essential.

KVGCR is a beautiful place to work and the team are a close-knit family. We aim to deliver outstanding service and exceed our customers’ expectations. With the property undergoing significant renovations and expansion in terms of new entertaining facilities and new Villa accommodation areas we are looking to further grow our team over the next year or so.

Whilst covering the front desk and assisting guests with accommodation check-ins and check-outs, you will also be assisting golfers make bookings, pay green fees, cart rental and sales of various snacks drinks and merchandise.

Other tasks include handling phone enquiries and taking bookings for accommodation, functions, restaurant, and golf. Since we hire out golf carts, there is some requirement to be able to drive them out of the storage shed to the car park, plus check and return them at the end of the day.

There are a variety of general administrative tasks, i.e. ordering or raising purchase orders for merchandise or snacks/drinks, follow up on enquiries, end of day cash register procedures, lock-up etc. All training in our systems will be given.

From time to time when needed you may be required to provide some F&B service, i.e. at the 19th hole (the bar!) a cold beer is very popular - so having your RSA and barista skills is advantageous. Of course, this is easy to obtain if you don't have it.

The role will involve regular Weekend Work Including Saturdays fortnightly. Hours to be agreed. Working hours can be discussed/negotiated within the interview process.

To Be Successful In This Role You Will Need

• Superior Customer Service orientation
• Familiarity with computers and administration
• Great phone manner
• Social skills and a friendly helpful demeanour with staff and clientele
• Great organisation skills
• Attention to detail
• The ability to ‘think on your feet’ and pitch in where needed
• F&B skills + RSA is a distinct advantage
  
  

So if you are a team-player with a positive attitude this will be the place where you can hone your skills and develop your career, i.e. grow in your role whilst the venue expands and grows!

Please direct any questions to management@kangaroovalleygolf.com.au