Senior Digital and Media Officer

Description:

We’re looking for a digital professional who brings technical capability and a collaborative mindset. Someone who understands the value of great user experiences, works with pace and purpose, and knows how digital communication connects to the bigger picture.

As our Senior Online Officer, you’ll support the Principal Online Officer in leading a small team responsible for:

• Maintaining and publishing web content
• Managing subscription-based email services
• Providing actionable web analytics
• Troubleshooting and resolving technical issues
• Supporting the delivery of promotional campaign pages and digital initiatives
  
  
  

This is a hands-on, operational role where your technical skills will shine—but your ability to work with others, stay flexible, and maintain momentum will matter just as much.

We're after someone who's not only experienced, but brings the right mindset to the work:

• Growth-oriented - always learning, improving, and open to feedback
• Collaborative - willing to step up and support teammates when needed
• Pragmatic and responsive - able to assess priorities, work with urgency, and keep things moving
• Strategically aware - understands how day-to-day work supports broader team and business goals
  
  
  

You'll Bring

• Solid technical skills in web publishing (e.g. CMS experience, Squiz)
• A working understanding of web accessibility and user experience standards
• Strong communication skills and the ability to work with key internal and external stakeholders
• Great attention to detail and solutions focused in your approach
• The ability to work autonomously within an agile, multi-disciplinary team
  
  
  

Key Responsibilities Include

• Contribute to the development, implementation and evaluation of online awareness and engagement strategies and resources that target OIR and whole of government priorities, including developing promotional campaign web pages, monitoring new and emerging web technologies for potential implementation, developing subscription service lifecycles and preparing web metrics reports.
• Develop and maintain working relationships with SC team members and other stakeholders to deliver timely online services for OIR.
• Assist and mentor other team members.
• Resolve technical website issues as they occur, escalating when necessary.
• Take a leading role in developing and implementing policies, processes, and systems for efficient management of the department's online presence.
• Support the Principal Online Officer and Director to raise OIR's profile with industry and external audiences, and lead the delivery of high quality, accurate digital services to support an integrated communication approach that promotes OIRs programs, initiatives and goals.
• Provide expert and timely advice to the Principal Online Officer on project progress, metrics, issues that may impact on service delivery and new and emerging communication innovations that may enhance digital stakeholder awareness and engagement.
• Actively engage in a multi-disciplinary, agile team environment.
• Ensure work is of a professional, consistent quality, to budget and in accordance with SC standard operating procedures, WC3 accessibility guidelines, Queensland Government consistent user experience standards, and writing and style guides.
  
  
  

Our workforce needs to be able to respond quickly to new and emerging priorities. You may be required to undertake alternative duties or work in alternative locations on a temporary or permanent basis to support service delivery.

Why work with us?

You'll be joining a collaborative, outcomes-driven team where digital work has real impact. We support flexibility, value initiative, and encourage new ideas that improve how we engage with the public and deliver services.

If you're looking for a role where you can grow your skills, contribute meaningfully, and work with a supportive, fast-moving team—check out the position description and apply now.

Applications to remain current for 12 months.

Job Ad Reference: QLD/630650/25

Closing Date: Thursday, 24th April 2025

Occupational group Marketing, PR & Communication