Senior Functional Analyst, Salesforce

Description:

Role
Senior Functional Analyst, Salesforce
Group/Division/Branch
FPIS/ IMTD/ Digital Design and Innovation Branch
Classification
VPS5
About the Department
The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.
About the Division
The Information Management and Technology Division (IMTD) oversees the department's digital capabilities, spearheading the digital transformation for both the department and Victorian government schools. They manage Victoria's largest technology network, supporting around 750,000 staff and students. IMTD leverages cloud solutions (IaaS, PaaS, SaaS) and agile practices to enhance user experience, security, and integration.
About the Role
We're looking for a Senior Functional Analyst, Salesforce to join our team and play a pivotal role in delivering innovative, business-critical Salesforce solutions. In this strategic position, you'll bridge the gap between business stakeholders and technical teams, optimising our products built on Experience Cloud, Service Cloud, Marketing Cloud, and more.
As a Senior Functional Analyst, you'll leverage your deep knowledge of Salesforce to lead complex projects, mentor junior analysts, and optimise business processes.
Attributes
* Proven experience in leading cross-functional teams and mentoring junior analysts.
* Strong understanding of Salesforce configuration, automation (Flow, Process Builder, etc.), and integrations.
* Ability to identify, analyse, and resolve complex business challenges using Salesforce out-of-the-box capabilities
* Excellent communication skills with the ability to communicate effectively with both business and technical stakeholders
* Experience in project planning, managing timelines, and coordinating cross-functional teams
* Ability to understand user needs and deliver solutions that enhance the user experience and business efficiency.
Desirable Qualifications and Experience
Experience as a Salesforce Functional Analyst with a deep understanding of Salesforce
How to apply
To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the skills and attributes from the role statement and the capabilities from the position description.
For more details regarding this position please see attached role statements.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Joseph Dang - Manager Experience Design via +61 3 7022 2927 or joseph.dang@education.vic.gov.au.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Wednesday 30 April 2025.