Remarketing Team Leader

Description:

Job Description
The Remarketing Team Leader is responsible for the day-to-day operational oversight of the remarketing team, ensuring the efficient processing, preparation, and sale of salvage vehicles and other assets across IAA facilities. Reporting to the Head of Remarketing, this role focuses on driving operational excellence, meeting KPIs, and delivering a seamless customer experience.The Team Leader will play a pivotal role in mentoring and developing a team of Remarketing Executives, ensuring the team performs at a high level while contributing to IAA's growth objectives during this startup phase. The role also involves collaboration with internal stakeholders, including operations and sales teams, to support process improvements and deliver outstanding results
Responsibilities
Oversee the daily activities of the remarketing team, ensuring assets are processed, prepared, and listed for sale efficiently and to the highest standardsSupport initiatives to drive buyer participation growth locally & internationallyMonitor team performance against SLA’s and KPIs, such as registration cancellations & refund timely processingSupport the Head of Remarketing by implementing operational strategies to streamline processes and meet agreed KPIsManage relevant customer-focused processes (e.g., Personal Effects Process) to ensure SLA adherenceWork closely with the operations team to align on vehicle intake, preparation, and sale processesLead, mentor, and motivate a team of Remarketing Executives, fostering a collaborative and high-performing cultureConduct regular performance reviews, provide feedback, and identify development opportunities to build team capabilitySet clear individual and team objectives, ensuring alignment with broader business goalsAssist with onboarding and training new team members as the business scalesPrepare team performance reports for the Head of Remarketing, identifying areas for improvement and operational efficienciesEnsure accurate and timely reporting on stock status, sales volumes, and key operational metricsMaintain up-to-date records in IAA internal systems, ensuring transparency of asset processing and team activitiesSupport the Head of Remarketing in creating and delivering reports for senior management and key clientsCollaborate with internal stakeholders, including sales, operations, and transport teams, to resolve challenges and to deliver a proactive approach to meet and exceed client expectationsAddress and resolve complex operational issues (e.g., encumbrances, denied claims assets, WOVR status) to ensure assets are ready for saleSupport client reporting requirements by providing accurate and timely insights when neededIdentify opportunities to improve operational workflows and team efficiencies, contributing to the scaling of the businessAssist with implementing new systems, processes, and tools like AI allocation automation to support remarketing operationsPlay an active role in ensuring the remarketing function evolves with the needs of the growing businessPerform other duties as assigned
Qualifications
Minimum 3 years of experience in a Team Leader or supervisory roleStrong background in operations, auction management, or the automotive industry preferredProven experience in managing teams and delivering against performance targets in a fast-paced environmentHands-on experience working with internal systems, such as vehicle processing, inventory, or auction management toolsStrong leadership and team development abilities, with a focus on coaching and mentoringExceptional interpersonal and consultation skills with an ability to manage key stakeholders at all levels across the business and ability to work collaboratively with all departmentsExcellent organisational skills and attention to detail to manage operational processes efficientlyProficiency in performance reporting and KPI managementStrong communication and collaboration skills to work across teamsAbility to study, analyse and interpret complex activities and/or information to improve new practices or develop new approachesProblem-solving mindset with the ability to identify inefficiencies and recommend solutionsFlexibility and adaptability to support the scaling of operations in a startup environmentProfessional work office environmentAs IAA has locations and customers located around the Australia and New Zealand region, travel may be required to these locations to attend meetings and perform site visits