Description:
ABOUT USMomentum Collective is a registered charity and not-for-profit community services organisation creating real social change and inclusive opportunities. We have a proud 40 year track record operating in a suite of programs in child & family community services, disability, mental health, homelessness, social and affordable housing, family & domestic violence.
We believe in a shared or collective responsibility to help close these gaps and are looking for can do, positive people, to join our community movement.
ABOUT THE ROLE
About the role
The Assertive Outreach program is a flexible and highly coordinated approach to providing intensive case management support and healthcare to individuals in the community who are experiencing primary homelessness. The program focuses on engaging with people in a respectful, non-judgmental manner within their environment, meeting them where they are at, and supporting reintegration back into the community. The program aims to facilitate rapid housing pathways while offering advocacy and referrals to a broad range of multidisciplinary services.
This is a fixed term full time role to June 2026.
What we are looking for
Your focus is on delivering a high-quality, person-centred service grounded in respect, integrity, and exceptional client care. You are dedicated to continuously improving service delivery while playing a vital role in achieving the organization's objectives.
By joining Momentum, you’ll be part of a team committed to creating a positive and lasting impact on people’s lives.
What we can offer:
- In-house training and career development to support your future goals.
- Our Employee Assistance Program includes free counselling, well-being coaching, nutrition coaching and financial coaching.
- Access to Fitness Passport Membership giving you and your family unparalleled access to 845+ gyms & pools.
- Our BRAVO rewards and recognition program celebrates your contribution.
- Salary packaging options to increase take home pay and access to discounts and rewards.
You will have
At least 3 years’ experience in case managing clients with complex needs, at risk and/or experiencing homelessness, including sound knowledge of integrated case management theory and best practice principles.
Recognised Tertiary qualifications in Social Work, or a relevant field.
How to apply:
Send your resume and a one to two page cover letter addressing the key selection criteria below.
Close date Monday 7th April 2025
We encourage you to apply as interviews will be conducted on a rolling basis, meaning we will review applications and schedule interviews for shortlisted candidates.
People from Aboriginal and Torres strait islander backgrounds, people from culturally diverse backgrounds and people who identify as part of the LGBTIQA+ community are encouraged to apply.
Key selection criteria
As a Senior Case Manager, you will provide intensive case management through assertive outreach, working closely with clients in their environment. Please focus on addressing the key selection criteria, highlighting the skills and experience required for the role.
Below are four key points to consider:
Experience in Homelessness and Complex Case Management
- Demonstrated experience in case management, specifically working with homeless and/or vulnerable peoples, including those with complex needs such as mental health, substance abuse, and trauma history.
- Ability to engage with and support individuals in crisis, ensuring their immediate and long-term needs are met through coordinated care.
- Proven ability to conduct assertive outreach, managing safety and risk, meeting clients where they are, building trust, and establishing rapport in challenging environments.
- Capacity to engage clients who may be disengaged from traditional service models and provide consistent follow-up and support.
- Excellent communication skills, with the ability to engage clients, team members, and external service providers effectively.
- Ability to collaborate with a multidisciplinary team, including housing, mental health, and health services, to deliver holistic and person-centered care.
- Maintain accurate written records, statistics and reports.
- Knowledge of and sensitivity to the diverse backgrounds of individuals experiencing homelessness, including cultural, socioeconomic, and gender considerations.
- Commitment to using trauma-informed practices to ensure a safe and supportive environment for clients.
For information on this role please contact
Katie 0499 757 ***
Or for a copy of the position description please email ***********@mymomentum.org.au