Description:
A new role awaitsWe have an exciting opportunity for a director to join our team in National Early Childhood (NEC). Our branch provides participant plans and access supports for young children and their families. The NECB are a specialised team that services participants during early childhood (under 9 years of age). We strive to give children and their families timely and quality supports during these developmental years, to ensure the best possible start in life.
The key duties of the position include
Where you can add value
The EL2 Director Service Delivery at the NDIA is responsible for leading a team to deliver quality outcomes in a complex and sensitive environment. This role involves significant leadership, planning, resource management, performance management, and decision-making, with delegated authority to resolve issues and manage risks across various detailed activities. Responsibilities of the role include but are not limited to:
- Ensuring jurisdictional staffing requirements are aligned with demand.
- Drawing on feedback and performance information to continuously improve Scheme outcomes and share insights across the network.
- Providing regular reporting on conformance with Scheme management controls and on client related trend analysis.
- Ensuring performance requirements are met within timeframes and quality expectations.
- Exercising delegations on complex plan approval.
- Developing, implementing and sharing best practice processes, including the participation in or leading of relevant internal communities of practice.
- Overseeing, implementing and contributing to policy changes within the national framework.
- Undertaking decision reviews, guiding Agency staff in complaints management and complex complaint handling.
18 Apr 2025;
from:
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