Lead Receptionist - Full-Time (Psychology Practice)

Description:

Beaconsfield, VIC | Monday to Friday | No weekends

Are you a dynamic, highly organised and proactive receptionist who loves working in a fast-paced, people-focused environment? Mindspace Psychology is on the lookout for a Lead Receptionist to be the friendly face and operational heartbeat of our growing practice.

If you thrive on making a real difference in people’s lives, juggling tasks with ease, and being part of a vibrant, professional team—read on!

At Mindspace Psychology , we know that the therapeutic journey starts well before someone walks through our doors. We pride ourselves on creating a welcoming and calm space from the very first point of contact—that’s where you come in.

Located in Beaconsfield, our busy, modern, and fully paperless practice supports children, teens, adults, couples and families. We provide therapy, assessments, and tailored services with warmth, care, and a touch of fun. We're a team of passionate psychologists and admin legends who are big on teamwork, initiative, integrity, and a shared commitment to exceptional client care.

As our Lead Receptionist, you'll be central to creating a smooth, supportive experience for both clients and clinicians. Your day-to-day will include:

• Being the first point of contact—welcoming clients with professionalism, warmth, and empathy

• Handling incoming calls, emails and client enquiries efficiently

• Scheduling appointments and managing calendars for a large team of psychologists

• Managing billing, invoicing and Medicare/third-party claims accurately

• Overseeing daily front desk operations and administrative tasks

• Supporting a small admin team with leadership, workflow management and training

• Maintaining accurate client records while upholding strict confidentiality and ethical standards

• Liaising with external providers (GPs, schools, NDIS, etc.)

• Assisting with process improvement and contributing to a thriving workplace culture

• Previous experience in medical or allied health reception (psychology experience highly valued)

• Leadership skills or experience guiding small teams or overseeing workflows

• A tech-savvy mindset – we’re paperless and use tools like PracSuite and Asana

• Strong multitasking abilities and ability to stay calm under pressure

• A proactive, solutions-focused approach with great attention to detail

• Exceptional communication and interpersonal skills

• Reliability, accountability, and the ability to work independently

• A genuine interest in mental health, personal growth and providing outstanding service

• Experience with PracSuite or other practice management software

• Familiarity with Medicare billing or third-party funding (NDIS, etc.)

• Sales experience or comfort in guiding service enquiries

• Experience working in psychology, mental health or allied health settings

• Be part of a passionate, tight-knit team who love what they do

• Full-time role with stability and career progression opportunities for the right person

• All training provided to set you up for success

• A beautiful, newly renovated workspace with great local cafes nearby

• No weekend work! Monday to Friday only

• Opportunities to lead, create, and make a real impact

Ready to bring your skills and positive energy to Mindspace Psychology? We’d love to hear from you!

Submit your CV and a cover letter via SEEK telling us why you're the perfect fit. Be sure to answer the following questions when you apply:

• What best describes your right to work in Australia?

• How many years’ experience do you have as a receptionist or admin professional?

• Do you have experience working in the healthcare or mental health sector?

• What’s your expected annual base salary?

• How much notice are you required to give your current employer?

Please note: this is a full-time, in-office role and not suitable for current students or those planning to study within the next two years.
Only shortlisted candidates will be contacted. We kindly ask that you do not call the clinic directly .