Description:
Are you looking for a rewarding career that allows you to combine your professional skills and passion to deliver excellent customer service to people in a large modern hospital? At the same time as working with a dedicated, small, friendly and tech-savvy medicolegal team, in a health record related working environment?
An exciting opportunity exists for a highly motivated person to become a Health Information Services Officer and join the Medicolegal Section of our Health Information Service team.
As a member of the Medicolegal team your responsibilities will include:
- Handling complex enquiries and requests to provide timely assistance and responses via telephone, fax, email and paper while working on Reception.
- Provide clear spoken and written communication while dealing with enquiries from lawyers, doctors, patients, relatives, insurance companies, Police, Coroner, Forensic Medicine and many other professional and public persons.
- Supporting excellent customer service with the provision of electronic and paper health information to internal and external clients in a legal, accurate and professional manner.
- Maintaining departmental processes including completion of medicolegal Excel spreadsheets, folders of downloaded documents, creation of medical record files using multiple electronic systems, and excelling in the use of Adobe tools.
- Application and understanding of Privacy legislation, medical terminology and hospital policies and procedures.
- Organising and completing medicolegal paperwork with accuracy and attention to detail.
- Participating in performance improvement activities.
- Assist the department where required in other areas, such as scanning documents.
Northern Beaches Hospital is a fully licensed private hospital, providing care to public and private patients from an outstanding facility with a large range of quality services provided by exceptional nurses, doctors and staff.
Essential Criteria:
- Demonstrated experience working in a fast-moving department or office, with customer service skills and with the responsibility of maintaining patient or client records and associated documentation.
- Demonstrated computer literacy and keyboard skills, touch typing a bonus, including knowledge of online patient/client administration systems, email systems and Microsoft 365.
- Demonstrated skills in accessing, updating and downloading data from computer based information systems, eg electronic medical records.
- Demonstrated high standard of organisational skills, including ability to prioritise and achieve deadlines with exceptional attention to detail and ability to spot inconsistencies or errors
- Understanding of data confidentiality and compliance with relevant legislation.
- Ability to work well as part of a team, have a flexible attitude, be able to communicate on many levels, with the ability to follow instructions and ask for assistance if required.
- Demonstrated experience of good telephone manner and ability to deal with difficult or challenging personalities, while maintaining a professional and calm attitude.
If you meet all the above criteria and have a special interest in working for an organisation that delivers outstanding care and service to patients and stakeholders, please apply using the ‘Apply for job’ button.
Applications close: May 3 2025
For further enquiries: Astiness Bazos, Chief Health Information Manager, 02 9105 6201
To Apply: Please click on the 'Apply' button to be taken to our online application form. Please include a cover letter and your CV along with the contact details of 2 professional referees.
Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current (12 months or less) National Police check and a NSW Working with Children’s Check, prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement.