Description:
- Join a dynamic and innovative team
- Work for a market leader in Roadside, Towing, & Transport solutions
- Convenient location in Seven Hills
About US:
Nationwide Group (NWG) is the largest provider of emergency roadside assistance, towing and transport and storage solutions in Australia. As a subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and road authorities, and Australian automotive clubs.
About the Role:
We are looking for a dedicated individual to support, mentor, and lead our company Tow Truck Operators (TTOs) and Contractors through strategic partnerships. This role is key to optimising operational efficiency, meeting customer demand, achieving KPIs, fulfilling contractual obligations, and driving business growth, all while maintaining the highest standards of customer service
Responsibilities will also include:
- Lead, mentor, and manage Company and Contractor Operators, to ensure efficient operations and meet business and customer goals.
- Develop and maintain strategic partnerships with company drivers and contractors to ensure a balance between customer expectations and cost management to maximise profitability.
- Provide leadership in the training, development, and support of national towing, transport, ensuring compliance with Safe Work Procedures and customer KPIs.
- Ensure that the team operates in line with national standards for service delivery, ensuring safe, reliable, and high-quality assistance.
- Collaborate with other functions within the business, such as CSDC, to enhance service delivery and operational efficiency.
- Monitor and report on service performance, identifying areas for improvement and implementing solutions to enhance customer satisfaction and operational outcomes.
Key Requirements:
- Proven experience in a management role within the contractor management, (Preferably transport Industry)
- Strong leadership and mentoring skills, with a demonstrated ability to manage teams effectively.
- In-depth knowledge of service delivery operations, customer KPIs, and safety standards.
- Experience in managing relationships and working with contractors.
- Excellent communication and problem-solving skills.
- Ability to balance business objectives with customer satisfaction and quality service.
- Ability to work collaboratively with internal teams and external stakeholders.
Why work with Nationwide group
There are many advantages to working with Nationwide Group. Apart from working with a cohesive, friendly and supportive team, we offer:
- An employee benefits program, which includes roadside assistance membership, insurance and accommodation discounts.
- Employee assistance program.
- Flexible working arrangements
How to apply
Interested? To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.