Description:
About Airmaster
At Airmaster, our goal is to lead the way in integrated building services, combining HVAC&R, building automation, electrical, and fire systems to create smart buildings that are not only compliant with regulations but also optimised for energy and resource efficiency. We strive to ensure that our buildings are comfortable, functional, and tailored to support our clients in achieving their sustainability and operational goals.
Established in Melbourne in 1988, Airmaster has grown to a network of 17 branches across Australia and New Zealand. Our holistic approach to building services leverages advanced data-driven virtualisation to revolutionise how we work, delivering enhanced productivity and continuous service. This integrated model offers a more cost-effective solution than traditional methods, providing our clients with innovative, always-on support tailored to their needs.
The Role
We are seeking an organised and detail-oriented Administrative Assistant to join our Gold Coast team. This role will support the Account Management team in delivering key performance indicators (KPIs) across key customer portfolios by providing administrative assistance and contributing to the smooth execution of client-related tasks. The ideal candidate will be proactive, highly organized, and able to manage multiple tasks effectively while maintaining a high level of accuracy and professionalism.
Key Responsibilities
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Support KPIs and Customer Portfolios: Assist the Account Management team in tracking and reporting on KPIs across various customer accounts, ensuring that performance targets are met.
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Client Communication: Coordinate with clients and internal teams to ensure smooth communication, handle inquiries, and provide support in client meetings or calls as needed.
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Reporting & Documentation: Prepare, organize, and maintain documentation and reports related to customer accounts, ensuring timely and accurate submission of information.
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Data Management: Assist in maintaining client data and account information within CRM systems, ensuring all details are up to date and accurate.
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Meeting Coordination: Schedule, organize, and prepare agendas for team meetings, client meetings, and other relevant sessions.
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Administrative Support: Provide general administrative support to the Account Management and Administrative team , including calendar management, asset audit reports, and office management tasks.
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Process Improvement: Suggest and implement improvements to administrative processes that will enhance the team’s efficiency in managing customer accounts.
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Collaboration: Work closely with cross-functional teams, including Service Coordinators, Sales, and Operations, to ensure seamless execution of client initiatives and deliverables.
Key Competencies
The successful candidate will possess the following:
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Proven experience in an administrative role, preferably within an account management or customer service environment.
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Strong organizational skills with the ability to manage multiple priorities and deadlines.
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Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
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Excellent written and verbal communication skills.
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Attention to detail and accuracy in data entry and reporting.
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Ability to work independently as well as part of a team.
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Strong problem-solving skills and a proactive approach to tasks.
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Experience with project management or customer service tools is a plus.
Benefits of Working with Airmaster
The successful candidate will enjoy the benefits of working with a high performing and progressive company who enjoy an enviable reputation in the industry. We offer a fun and progressive working environment with employee benefits that include discounted health insurance, EAP and a social club. You will also receive a competitive remuneration package commensurate with your skills and experience.
We pride ourselves on finding good people who deliver quality and share a common goal. If you wish to become a valued member of the Airmaster team, please click APPLY NOW to send in a resume and cover letter.
No agencies please.