Description:
- Service Desk
- Contract until Sept 2025 (possible extensions)
- Adelaide based role
The Service Desk Officer is responsible for the delivery of effective and knowledgeable incident and service request management. Service Desk position works as part of a Service Desk team and reports to Service Desk Team Leader and Manager and liaises with customers, management and staff.
For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career
The following skills and experience are essential to be successful in this role:
- Experience in working effectively in an ICT service desk environment and/or in the use of a range of computer systems.
- Experience in the provision of excellent customer service.
- Ability to document procedures to improve response, installations, training and problem solving.
- Managing incoming calls and emails in a disciplined and structured manner, exceeding minimum service standards.
- Effectively managing the escalation of incidents to other sections.
If the above role sounds of interest, please click on “ Apply Now” , or get in touch with Sheril via E// sheril.sequeira@talentinternational.com for a confidential chat!