Description:
Job description
Location: Adelaide | 6 months Contract
Join Our Team and Make a Difference!
Are you a problem solver with a passion for IT support and customer service? We're looking for a Service Desk Officer to provide first-level ICT support to our client. If you thrive in a fast-paced environment and enjoy helping others, this is the role for you!
What You'll Be Doing:
✅ Providing timely and effective first-level ICT support to end-users.
✅ Troubleshooting technical issues and escalating complex problems when needed.
✅ Managing service requests and incidents in an ITIL-based environment.
✅ Maintaining accurate records and documentation for IT support activities.
✅ Contributing to the continuous improvement of Service Desk processes.
✅ Supporting IT security, compliance, and knowledge-sharing initiatives.
What You Bring to the Role:
Strong communication skills to support technical and non-technical users.
A problem-solving mindset with the ability to learn new technologies quickly.
Experience with ICT issue tracking systems and remote support tools.
Ability to work independently and collaboratively in a team environment.
Knowledge of ITIL frameworks, Microsoft Windows, Office 365, LAN/WAN, and enterprise IT service delivery.
A commitment to workplace safety, equity, and inclusivity.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Rayan Thomas on + 618 7422 0610 or email rthomas@paxus.com.au and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.