Description:
Lead with purpose. Support with tech. Make a difference.
Minda is South Australia’s largest not-for-profit supporting people with intellectual disability. We’re transforming how our staff connect, work, and deliver services – and we need a strong service desk leader to help drive that forward.
This is a fantastic step-up opportunity for someone with digital support experience who’s ready to lead, coach, and grow a capable frontline IT support team.
In this role, you will:
- Lead Tier 1 & 2 teams to resolve technical issues across devices, apps, and systems
- Build trusted relationships across all levels, frontline to exec
- Drive knowledge sharing and improve service desk processes
- Support new tech rollouts and contribute to a consistent, reliable digital experience
- Coach the team and monitor KPIs, access, and assets
You’ll bring:
- IT support or service desk experience, leadership potential or proven people skills
- Confidence using Microsoft 365, Windows OS, and tools like Jira or Confluence
- A people-first, solutions-focused mindset
- Excellent communication skills and empathy toward supporting others
- Tertiary IT qualification and/or equivalent experience
Why Minda?
- Do purpose-driven work with real impact
- Inclusive, progressive team culture – bring your whole self to work
- Scope to grow and develop in a stable, values-led organisation
Applications close 5 May 2025
Apply via the Minda website, where you can also view the position description.
Enquiries to Ella.Potter@minda.asn.au
We welcome applications from people of all backgrounds, especially those with lived experience of disability, First Nations peoples, LGBTQIA+ communities, and culturally diverse individuals.
Attachments:
- Service_Desk_Team_Leader_PD_Revised (1) Ella.pdf