Description:
About the Company
SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.
We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.
Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.
As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.
We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.
About the role
As a Field Impact Dispatch Officer, you will be at the heart of our operational response to Customer faults, service interruptions, ensuring that our customers and the community are informed, supported, and experience great customer outcomes. You will be working closely with Regional Field Operations teams, Service Continuity teams, and other stakeholders to deliver excellent outcomes. This role is vital in supporting the delivery of our operational goals and maintaining a strong customer-first approach. Whilst this role is based at our Mt Barker Office, our operations cover the state, therefore potential flexibility in work location, with frequent travel to our Mt Barker Office will be required.
About Operations and Maintenance
The Operations & Maintenance team oversees the management of our water, wastewater and River Murray activities and conducts operational control activities for a secure water supply. The team is responsible for both planned and unplanned maintenance activities, integrating corrective, preventive, predictive, and precision maintenance strategies. They aim to meet availability, performance, cost, and risk targets by leveraging technical asset maintenance and reliability expertise. Operations & Maintenance strives to deliver smart and reliable services to customers while enhancing overall operational efficiency.
In addition, your responsibilities will include:
Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.
You will:
- Identify and reduce constraints which effect efficient operation and customer expectations
- Support works management capability concerns and capacity constraints in overflow of demand of workflow
- Communicate with and provide community support teams all the necessary information during/after an incident to manage and minimise impacts for all customers
- Engage works management reporting for works management activities
- Contribute to innovation and continuous improvement in work processes
- Build and maintain collaborative and effective relationships across the end to end works management process
- Provide support in crew management within the scheduling and dispatch tool for each district in accordance with statewide crew structures.
Skills, Knowledge, and Experience:
- Experience in prioritising workloads and managing customer impacts.
- Strong IT literacy and the ability to learn and adapt to new systems quickly.
- Excellent communication skills, both written and verbal.
- Familiarity with work management systems like Click and Maximo is desirable.
- Flexibility with working within a roster covering 6am to 6pm weekdays
- You will be required to hold a current driver’s licence at all times
Further information can be found in the attached PD- Field Impact Officer PD.docx
To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tracy from the Talent Acquisition team tracy.rayan@sawater.com.au
Applications close 4pm, 27 April 2025.
A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.
Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au
Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.