Patient Travel Clerk

Description:

Job description
Agency Department of Health Work unit Transport Logistics and Warehousing
Job title Patient Travel Clerk Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $75,091 - $85,611 Location Alice Springs
Position number 47708 RTF 319921 Closing 14/04/2025
Contact officer Eugene Christakos on 08 8951 7846 or Eugene.Christakos@nt.gov.au
About the agency https://health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=319921
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
Provide an efficient and effective service to approved clients accessing the Patient Assistance Travel Scheme (PATS) in
accordance with approved PATS guidelines, including managing the booking, and costing of transport and accommodation.
Key duties and responsibilities
1. Provide accurate and timely advice both written and oral to patients, families and stakeholders in relation to all facets of
the Patient Assistance Travel Scheme (PATS) including Interhospital Transfer (IHT) and Medical Retrievals (non-urgent).
2. Ensure travel and accommodation bookings are made in a timely manner in accordance with PATS guidelines with
accurate and timely data entry into the Travel Management System (TMS) database to ensure it is current at all times.
3. Ensure that all accounts and eligible patient reimbursements associated with the Patient Travel Scheme are checked for
conformity to PATS Guidelines and meet Northern Territory Government legislative requirements.
4. Follow defined service quality standards, work health and safety policies and procedures relating to the work being
undertaken in order to ensure high quality, safe services and workplaces.
5. Provide advice and educational sessions to Hospital, Remote and Non-Governmental Organisation (NGO) personnel in
relation to PATS guidelines together with roles and responsibilities of the various people participating in the scheme.
6. Participate in a 7 day roster as required.
Selection criteria
Essential
1. Demonstrated ability to facilitate the delivery of high quality customer service including excellent written and verbal
communication skills, the ability to interact effectively and confidently with people in stressful situation or from diverse
cultural backgrounds, including patients and their families, staff, clinicians and stakeholders.
2. Demonstrated organisational and time management skills with the capacity to prioritise competing requirements, work
under pressure and meet deadlines while maintaining quality control.
3. Proven ability to use a wide range of computer software packages with demonstrated knowledge and experience in
government electronic systems or comparable systems (Records Management Systems, Travel Management Systems,
Clinical applications software, Accounting Systems).
4. Demonstrated experience in organising travel and accommodation in an acute services setting or similar duties.
5. Ability to work effectively in a small, highly productive team environment with limited supervision.
6. Demonstrated experience in interpreting legislative operational guidelines.
Desirable
1. Completed Year 12 or equivalent, possesses a Medical Terminology Certificate or equivalent.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance
notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant
criminal history. More information on pre-employment checks specific to this role can be sourced through the vacancy
contact.