Description:
Hotel Service Manager - Busselton & Dunsborough
Capecare is recognised as a leading provider of aged care and accommodation services for seniors across the South West region of Western Australia. Located in Busselton and Dunsborough on the beautiful shores of Geographe Bay, Capecare takes great pride in meeting the changing needs of today’s ageing community by delivering an outstanding model of care for clients and families.
About the role:
Capecare is seeking a passionate and experienced Hospitality Services Manager (HSM) to lead the delivery of our non-clinical services to the highest standard.
Reporting directly to the Chief Operations Officer (COO), this key leadership role is responsible for overseeing our catering, housekeeping and laundry teams and ensuring excellence in every aspect of our residential services.
As Hospitality Services Manager, you’ll drive quality, compliance, and continuous improvement across all hospitality functions, creating a welcoming and well-maintained environment for our residents.
This role offers a fantastic opportunity for a Chef with a background in hotel or hospitality management who is seeking a greater work-life balance, with no weekend and after-hours requirements.
If you're a dynamic leader who thrives in a varied role and enjoys making a meaningful impact every day, this could be the perfect role for you.
Key Responsibilities:
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Oversee the safe, efficient, and high-quality delivery of housekeeping, laundry and food services across both of our residential care facility cafes, ensuring compliance with the Food Safety Plan, relevant HACCP standards, and Capecares’ policies and procedures.
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Collaborate with Chefs, Dietitians, Managers and Older People to offer nutritious and diverse meals tailored to individual dietary needs, allergies, and preferences.
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Review, develop, and implement hospitality service models, budgets and rosters to ensure optimal operational efficiency and effectiveness.
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Foster a respectful, positive, and team-oriented environment that is unwavering when it comes to quality and customer service.
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Contribute to shaping the strategic direction of the Hospitality Services team.
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Lead continuous improvement initiatives to enhance the Older People’s experience.
Why Work For Us?
Looking for a meaningful career in a breathtaking coastal location? Capecare offers more than just a job—it's a chance to be part of a purpose-driven, community-focused team making a real difference in the lives of older Australians. At Capecare, you'll enjoy a supportive work environment, ongoing professional development, employee benefits, and the joy of working in a not-for-profit organisation that genuinely cares.
With more than 300 staff members across Residential, Community, Allied Health & Support functions, you are guaranteed to be work with a professional community of like-minded people.
About You:
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Tertiary qualifications in Hospitality or a related field; or demonstrated previous experience in a similar role.
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Aged care or hospital experience is desirable but not essential - we will welcome applications from candidates with hotel, catering or restaurant backgrounds.
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Proven experience leading, managing and coaching large teams.
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A hands-on leadership style with the ability to lead by example in the kitchen.
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Demonstrated experience in developing business plans and budgets.
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Comprehensive understanding of food safety, IDDSI, HACCP standards and allergens.
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Unwavering commitment to customer service and customer satisfaction.
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Working rights within Australia.
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National Police Clearance.
What We Will Offer You:
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Being a not-for-profit organisation, you will have access to attractive salary packaging options, up to $15,899 tax free a year.
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Exceptional on-site services and facilities.
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Growing organisation with the opportunity to make a real difference.
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Great work-life balance, with no weekend and after-hours requirements.
How to Apply:
Please submit your application with a cover letter and CV outlining your experience.
We are committed to employing Aboriginal and Torres Strait Islander people and encourage applications.
Please note screening and interviews may occur sooner, and Capecare reserves the right to close applications early. Only shortlisted candidates will be contacted.
If you would like to have a confidential chat about this unique opportunity or seek further information, please reach out to Rachel Ash, Recruitment Officer, on 9750 2000 or recruitment@capecare.com.au