Description:
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Branch Manager in our Retail Banking, you’ll play a key role in helping to enhance the customer experience and delivering exceptional growth results across the key dimensions of quality sales activity, revenue, productivity and branch profit as demonstrated through Pillars of Performance. This role consists of people leadership roles that are responsible for the overall operation of a branch including sales, maintaining service excellence and ensuring the branch is compliant with ANZ's policies and procedures.
ANZ's Retail Division is made up of our extensive branch network, Contact Centres, Brokers and Mobile mortgage manager units. We're working really hard towards our two goals - to get to number one in customer service and number one in customer growth.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: 23 Albany Highway, Albany WA 6330
Role Type: Permanent, Full-time
What will your day look like?
As a Branch Manager, you will be responsible for overall operation and performance of the branch including sales, maintaining service excellence and ensuring branch is compliant with ANZ's policies and procedures.
You will also be responsible for enhancing the customer experience and delivering exceptional growth results across the key dimensions of quality sales activity, revenue, productivity and branch profit as demonstrated through Pillars of Performance.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
• Business development and sales planning experience, preferably within the financial services industry
• Leadership experience
• Business management experience and strong commercial acumen
• Effective communication and strong interpersonal and networking skills
• Highly developed Leadership skills
• Previous banking experience (ideally Retail network)
• Digital proficiency and your commitment to build strong customer engagement digitally
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 93386 .
Job Posting End Date
24/04/2025 , 11.59pm, (Melbourne Australia)