Where

Head Of Operations & Effectiveness

Westpac
Sydney Full-day Full-time

Description:

Job Category: Servicing & Fulfilment

Job Description:

Head of Operations and Effectiveness
  • Drive customer and business outcomes by optimizing sales and service processes, and implementing key performance initiatives.
  • Lead and coordinate change management initiatives, assessing and embedding key changes, while proactively driving business transformation.
  • Lead effective risk and compliance management, balancing operational effectiveness and fostering a strong risk culture.
How will I help?

At Westpac Small to Medium Enterprise & Small Business, we are dedicated to supporting business customers with local, expert bankers who are empowered to meet all their banking needs. Our commitment is complemented by innovative digital and virtual tools that provide unparalleled convenience, allowing our customers to focus on their businesses, spend quality time with their families, and contribute to their communities.

Our priorities are clear:
  • Achieving consistent growth across all channels and segments.
  • Making every day easy for our bankers and customers.
  • Building strong relationships from the very first interaction and at every touchpoint thereafter.
Together, we strive to create a seamless banking experience that fosters success and community well-being.

The role of Head of Operations and Effectiveness is to drive the development of key strategies and initiatives and tools to improve the overall performance of the business, uplift banker engagement and effectiveness, ensure continuous process improvement, build strong customer advocacy and ensuring the business proactively meets its key risk outcomes

What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?
We are seeking a dynamic and strategic senior leader with a deep understanding of business and small business banking. This role requires a strong capability in relationship management and stakeholder engagement, ensuring effective collaboration across various business segments. The ideal candidate will have extensive knowledge of customer needs, pain points, emerging opportunities, market trends, and the competitive landscape, using these insights to drive impactful business decisions.

As a key contributor to business success, you will provide concise and effective recommendations to improve performance and efficiency. Your expertise in strategic project design and delivery will enable you to lead initiatives that balance exceptional customer experiences with desired business outcomes. A proactive and results-focused approach is essential, ensuring that the organization stays ahead in a rapidly evolving industry.

Risk management is a critical aspect of this role, requiring a strong ability to implement and oversee effective risk practices. You will foster a risk-aware culture while maintaining operational excellence and business growth. If you thrive in a fast-paced environment and have the leadership skills to influence and drive meaningful change, we want to hear from you.

What's it like to work there?

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of and their experiences working with us

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email

Westpac

24 Apr 2025;   from: uworkin.com

Similar jobs

  • Westpac Group
  • Sydney
Description: Description Head of Operations and Effectiveness Drive customer and business ... and compliance management, balancing operational effectiveness and fostering a strong risk ... being. The role of Head of Operations and Effectiveness is to drive the ...
an hour ago
  • Naiman Clarke
  • Sydney
Description: Job Title: Head of Operations (Legal) Location: Sydney CBD Salary Range: $180,000 - $260,000 p.a.incl. super About the Role: Our client is a multi-award-winning national law firm renowned for its progressive and disruptive approach, providing ...
26 days ago
  • Buscojobs
  • Sydney
Description: Mining Business Manager - Recruiting and Searching for Professionals, Managers and Executives across Global Resources Sector Site based Head of Operations position at a greenfield mining project. Opportunity to build a team and oversee ...
3 hours ago
  • Blinq
  • Sydney
Description: What is Blinq? At Blinq, we believe the first interaction can spark opportunities that last a lifetime. That’s why we built the world’s #1 digital business card - an instant, intuitive way to exchange details - and that success has won our ...
10 days ago