Description:
- Full Time Community Services Consultant: Disability Gateway (12 Month Contract)
- $73K - $79K + Super + Salary Packaging
- Flexible Friendly organisation, Hybrid work options available
Our Organisation
The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.
As part of The Benevolent Society vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.
About the role
The Disability Gateway is a national program that assists all people with disability, their families, and carers to locate and access services across Australia. As our Community Services Consultant for the Disability Gateway, you will be the first point of contact for our clients seeking support with information, services, and support.
We are looking for a compassionate person with a genuine desire to help others . You will have the ability to engage with different clients, each with unique enquiries. We are looking for an individual who can turn a challenging enquiry into a positive experience where the client instantly feels heard and understood. While you will be part of the Support Centre, you will specifically work for the Disability Gateway program.
Duties
- Conduct intake and referral support while providing a calming and informative customer experience.
- Perform thorough research within KPI duration to connect clients with validated information.
- Identify risks and vulnerabilities and connect callers to appropriate services or provide relevant information.
- Assist callers in navigating government funding systems (e.g., NDIS, My Aged Care).
Our Benefits
We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:
- Salary Benefits - You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
- Motor Vehicle Packaging Options – to suit your lifestyle.
- Work/Life Balance - Flexible work arrangements including hybrid home/office work arrangements, 1 accrued day off a month for full time employees.
- Recognition and Reward – Sector competitive remuneration, various recognition programs and access to long service leave after 5 years
- Wellness - Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
- Professional development – We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- Our Reconciliation Commitment – First Nations employees have access to cultural and ceremonial leave, as well as the options to be a voice on our First Nations Staff Reference Group & RAP working group and have the opportunity for cultural and professional development that supports career pathways.
Skills & Experience
We want you to be successful in your new role! This means you'll have experience in the community services sector and:
- Certificate III or IV, or a Diploma in aged care, community care, disability services, community services, or related fields such as psychology, counselling, mental health, or social work is highly advantageous.
- Excellent verbal and written communication skills.
- Knowledge of the sector and familiarity with Australian government funding bodies (e.g., NDIS, My Aged Care, child and family services) is beneficial.
- Customer service experience, particularly in phone-based roles or call centres, is preferable.
- High level of emotional regulation and agility, along with compassion and a commitment to diversity and inclusion.
- Technologically savvy with the ability to navigate multiple computer systems and multitask effectively in high-stress situations.
- Strong multitasking abilities and a focus on the task at hand.
- Inquisitive and eager to learn more about available services and programs.
Apply online today!
To apply please follow the link and submit your current CV along with a One-page cover letter discussing your reasons for applying and suitability for the role.
Have a question? Contact Aimee Flores at aimee.flores@benevolent.org.au.
The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.