Administration Officer, Specialist Outpatients Clinic

Description:

AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the border cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of up to 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women's and children's, community, mental health, allied health, and sub-acute services. Our growth continues with the opening of a state-of-the-art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028. This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.

Closing Date: 28/04/2025

• Competitive salary plus generous salary packaging options
• Comprehensive learning and growth opportunities
• Access to wellness programs and fitness passport

The Specialist Outpatient Clinic Administration Officer will play a key role in supporting the smooth operation of our medical-led clinics. You will provide administrative support to our healthcare professionals and ensure that patients receive timely, efficient, and high-quality care, your responsibilities will include coordinating clinic schedules, handling patients' inquiries, managing documentation, and supporting the day-to-day administrative needs of the clinic. You will be working with clinicians and patients attending Orthopaedic, General Surgical, Cardiac, Endocrinology, Vascular, Rheumatology Clinics and more. You will require a flexibility and may need the ability to work across both Albury and Wodonga campuses as rostered.

Key Responsibilities:

· Managing clinic appointments and scheduling, ensuring efficient use of resources and time

· Provide front-line support for patients, answering queries, directing them to the appropriate services, and ensuring a welcoming environment

· Assist with the preparation of clinic documentation, reports, and correspondence as required

· Process patient referrals and follow up on necessary actions or communications

· Support healthcare professionals with administrative tasks

· Ensure compliance with hospital and clinic protocols

· Liaise with other hospital departments and external providers as needed to ensure seamless care coordination

Desirable Requirements:

· Strong organisational and multitasking skills with the ability to prioritise tasks effectively

· Excellent communication skills, both written and verbal

· A keen attention to detail and the ability to maintain patient confidentiality

· Ability to work independently and as part of a team

· A proactive and positive approach to problem solving

Employment Type: This position is part-time, x 2 opportunities.

For further details, please refer to the Position Description or alternatively contact Donna Kille at Donna.Kille@awh.org.au for a confidential discussion.

We are committed to our Employee Value Proposition and will deliver on our key pillars of Growth, Balance, Contribution and Lifestyle. We provide comprehensive induction and training to set you up for success, offer exceptional Rewards and Benefits and continuously nurture your professional growth by providing opportunities for development.

To uncover compelling reasons to embark on this career journey with us and become part of our fantastic team, please refer to our Candidate Information Pack.

Salary and terms will be in accordance with the relevant state EBA or Award.

AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders. Please note that appointments are contingent on satisfactory pre-employment checks including Criminal Record check and working with Children checks.

Important Notice: All healthcare workers must maintain all vaccinations required by relevant healthcare regulations, guidelines, or their specific role within the organisation. In addition to mandatory vaccinations, AWH strongly encourage all employees to receive the COVID-19 vaccination and the seasonal influenza (flu) vaccination, as recommended by public health authorities and as a preventative measure to help ensure the safety and well-being of patients, colleagues, and the broader community.

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