Receptionist And Client Services

Description:

The Brands

The Better Lawyers Group offers a home and support network for innovative law firms and lawyers who strive to push beyond outdated practices and redefine what’s possible in the legal profession. By drawing on the shared expertise and resources of the members of the Better Lawyers Group, our firms provide a consistently excellent (‘better’, if you will) experience for clients, across all legal disciplines.

Founded by award-winning business lawyer, Peta Gray, in July 2024, the firms within the Better Lawyers Group all share the same ethos of striving for continuous improvement and a shared passion for redefining what’s possible in the legal profession throughout Australia. Better Lawyers Group is committed to making a positive impact on both client and staff experiences, championing modern, innovative practices, and fostering an outcome-focussed culture amongst staff.

There are two Foundation Firms currently operating under the Better Lawyers Group - Enterprise Legal and Donaldson Law:

Enterprise Legal was co-founded in 2017 by current owner and Managing Director, Peta Gray. In a local market saturated by traditional law firms, Peta felt like the majority of lawyers were simply ‘going through the motions’ and doing things ‘the way that they had always been done’ for no other reason than simply that. She felt that clients, especially those located outside of the capital cities, deserved better from their lawyers and she set about starting Enterprise Legal with the audacious goal of ‘doing the law better’. From its inception, Enterprise Legal has offered specialised Business, Property and Disputes legal services of the highest quality, with a focus on delivering practical and commercially-savvy outcome for it clients. We are proudly Toowoomba's most highly-awarded Firm, despite only being seven years young. Don't just take our word for it - check out our awards here - https://www.enterpriselegal.com.au/about-us/our-awards-and-memberships

Donaldson Law is Australia’s leading trauma-informed personal injuries law firm, with an incredible team of industry-leading lawyers and paralegals who have over 40 years of combined legal experience. Established by award-winning lawyer, Adair Donaldson, Donaldson Law has set the gold-standard in providing trauma-informed legal services to some of Australia’s most-vulnerable people since commencing operation in 2016. Donaldson Law understands that clients who have suffered trauma need more than just a day in Court and a financial settlement; they need an outcome that is meaningful to them. Donaldson Law was acquired by the Better Lawyers Group as a founding brand in July 2024.

The Role

An opportunity exists for an exceptional candidate to join our team in a full-time capacity as the next ‘face of BLG’.

We are seeking someone who is:

1. Consistent

2. Reliable

3. Approachable

4. Energetic

5. Outgoing

If you are a dynamic ‘people person’ who possesses a genuine desire to assist clients and your team members, then the Better Lawyers Group is the place for you! The BLG approach to client services involves ‘going above and beyond’ to solve problems and achieve great outcomes, whether that be from making a superb coffee or from taking initial instructions from a potential client.

You will be supported and mentored directly by our Managing Director, Peta Gray, as well as our Operations Manager, Adrianna Williamson.

The role will involve working across both the Firms within the Group by:

• managing the telephone switch board, including taking initial enquiries from clients and providing preliminary assistance to them (with training to be provided);

• managing appointments for all staff members;

• setting up for meetings within the office;

• client hospitality, including greeting clients, procuring food and drinks as required;

• conducting external errands outside of the office (banking and alike);

• ordering supplies for the office;

• scanning and basic admin tasks;

• assisting with client engagement matters, including file openings and file closings; and

• supporting the BLG Team in all aspects, from making hot drinks through to assisting with matter-based administration tasks.

The Perks

Key perks of this role include:

• a salary that exceeds our market competitors;

• two paid mental-health days per year (in addition to normal leave entitlements);

• access to the BLG Suncorp Stadium Members Seats for a minimum of two games per year;

• complimentary internal and external professional development opportunities;

• access to discounted mobile phone and internet plans for you and your family;

• complimentary estate planning documents (Will and EPOA) for yourself and discounted services for your immediate family members;

• paid time off to fulfil relevant community commitments (eg. roles on local Board/Associations/Clubs/P&Cs);

• membership to the Firm social club; and

• gaining real-world experience in both office and law firm environments;

• being part of a team who actually like and support each other; and

• being part of improving the legal industry and the practice of law!

If this sounds like the ideal role for you, apply now.

Applications close Friday 2 May 2024 at 5:00pm, but don't snooze and lose - if we meet the right candidate beforehand, we will hire them!