Administrative Officer

Description:

About Us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community.
About the Role
The Administration Officer is responsible for a range of administration functions that support the daily operations of CISP ICS Services. Tasks include reception, database entry and referral management. The role involves regularly liaising with internal and external key stakeholders, requiring sound communication and planning skills.
Key accountabilities include:
* Providing administrative support to CISP (Court Integrated Services Program) ICS advanced case managers and team leader including answering enquiries, creating files, managing referral paperwork, assisting to provide bookings for assessments
* Coordinating the receipt and documentation of client referrals to the program
* Providing a range of administrative services for the CISP ICS program, including, data collection and entry, developing and maintaining resource manuals and records management, filing and archiving.
* Attending and providing secretariat support for CISP ICS meetings and attend Court Support Services meetings as required.
* Co-ordinating reception duties, including responding to phone, email and in person enquiries from clients of the CISP ICS program, Magistrates, Court staff, members of the public, legal representatives, and external service providers.
* Monitoring, maintaining and developing administration procedures and systems and initiate improvements to procedures within organisational standards.
About You
* Proficient in delivering a wide array of administrative responsibilities, encompassing referral management and customer service for a diverse client base.
* Capable of thriving in a fast-paced and dynamic setting.
* Experienced in data collection and entry, as well as in the development and maintenance of resource manuals and records management systems.
How to apply
Click the ‘Apply Now' button, ensuring you include the following in your application:
* resume
* a short cover letter
Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.