Description:
Join us in making our customers smile!
Are you passionate about making a positive impact in your community while working with a team that feels like family? If so, we want you to join us as Customer Service Officer at our customer-owned bank in Beechworth, where we pride ourselves on delivering outstanding service and creating lasting relationships. Our team is known for its positive energy, and inclusivity. Plus, we know how to have fun while getting the job done!
This is a part-time role working up to 32 hours over 5 days.
In this role you will be the first point of contact for our customers. You will work collaboratively with your branch manager and colleagues to deliver outstanding outcomes for every customer.
What you will do:
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Provide exceptional service to our customers, handling transactions such as deposits, withdrawals, or account openings.
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Build lasting relationships by understanding customers' needs and offering solutions to meet them.
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Maintain accurate records and ensure compliance with all banking regulations and policies.
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Collaborate with a friendly, supportive team that is dedicated to community outreach and engagement.
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Engage with customers over the phone to build relationships, provide information and assist with their needs.
What will you get?
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Great work environment where we foster collaboration and support career development opportunities.
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Stylish and comfortable uniforms to help you feel your best.
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Access to our employee engagement and benefits platform.
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An Employee Assistance Program.
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Health and Wellbeing Initiatives.
What do you need to succeed?
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A vibrant and enthusiastic personality
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At least 2-years' experience in the banking industry as personal banker, customer service officer, or similar
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Tier 2 qualification preferable
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Ability to develop a strong rapport with customers and colleagues alike.
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Strong attention to detail, accuracy and reliability handling data and information
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Strong network and active community involvement
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Great computer skills
About BankWAW
We are a community-focused, customer-owned bank that prioritizes people over profits. Our values are rooted in helping local families, businesses and individuals achieve financial success. BankWAW provides all the banking products and services that you would expect from a modern financial institution. We are more than just a bank – we are a trusted partner in our communities.
If this sounds like a role that would be suitable for you, click 'apply' below. Please note all BankWAW staff must undergo a fit to work check as entry requirement.