Description:
Position Summary
The Senior Account Director is someone with team responsibilities and is also responsible for the development and implementation of sales strategies and practices by delivering sales targets and meeting KPI’s through the management of a mixed portfolio of clients whilst implementing strategic account management and key account planning programs.
As a Senior Account Director, you will have strong customer focus; interpreting customer inquiries or requests and take appropriate actions to product high levels of customer satisfaction.
To be successful in this role, you will have experience and be motivated to proactively drive revenue from previously unknown or under-leveraged sources and identify and develop opportunities through research and networking. Additionally, you will offer insightful and strategic solutions to business objectives while developing knowledge of client sectors, business, industry issues and products and solutions.
Responsibilities
Other duties may be assigned at the discretion of management in the context of the role:
- Deliver sales targets and meet KPI's through the management of a mixed portfolio of new business and existing clients.
- Lead, manage and mentor the sales team.
- Research, identify and secure new business development opportunities. This includes developing sales across various countries and specific channels as per Dynata’s global strategy.
- Provide online market research sales services through a network of global online consumer research panels. Offer insightful and strategic solutions to business objectives & prepare a wide range of written proposals including full costing quotations.
- Implement strategic client development and key sales programs.
- Contribute to the development of new product streams and, if required, champion one stream regionally (e.g. Mobile, Digital, Social, Private Panels & Communities).
- Participate in the APAC regional management team representing your relevant remit and contributing to regional initiatives and issues.
- Support the implementation of marketing programs, new product rollouts and other initiatives.
- Develop knowledge of client sectors, business, industry issues and products and solutions.
- Liaise closely with operations project delivery management & personnel to ensure the effective project management of commissioned online market research projects.
- Represent Dynata and/or exhibit at relevant industry trade shows, conferences and seminars as directed.
Qualifications
- A successful track record in sales including business development, ideally within a consultative environment.
- Direct management experience leading and developing a team.
- Experience within the Market Research industry either client or agency.
- Excellent communication skills both written and verbal.
- Strong organisational skills with the ability to manage your time effectively prioritising tasks to meet a range of tight deadlines.
- Excellent attention to detail.
- The ability to communicate effectively to both internal and external stakeholders.
- Be a proactive and motivated 'go getter' who thrives in a sales environment.
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process. Dynata is also an affirmative action employer and welcomes and encourages applications from people regardless of age, disability, race, sex, intersex status, gender identity, sexual orientation, and breastfeeding status.
What we can offer:
- Flexible working arrangements to suit your lifestyle needs
- Wellness perks such as free flu vaccinations, counseling services, health advice etc.
- Career Development with global opportunities
- A culture of appreciation with chances to give and receive appreciation from peers all over the world through our internal recognition program DYNAMO
- Collaborative and supportive team environment with social events all year round
- Access to development courses and additional training from our internal L&D portal
- GIVE (Get Involved, Volunteer, Engage) day - a day of volunteering to give back to your local community in a cause of your choosing
- Charity matching to support your fundraising efforts
- Sports sponsorship covering all or part of the joining cost including Dynata merchandise so you can rep us proudly during the event
- Education Assistance to enhance your professional and personal growth
- Central and convenient office location within walking distance to public transport
- Diversity and Inclusion initiative where we take strides each day to continue to invest in ensuring our panels and team are diverse and guide clients on ways to be more inclusive in their research.
- Being part of a globally recognised brand leader in Market Research, gaining access to insights, new technology, and information about the industry and our 5000+ clients