Customer Experience Coordinator - Identified Position

Description:

Indigeco is currently supporting one of Australia's leading property groups in finding front-of-house staff for their beautiful CBD office. Their company mission is to create experiences that drive positive impact for people, place, and planet. We believe in the power of a great experience, whether it's your first day at work or a late-night shopping trip. Our culture is built on values that prioritise wellbeing, flexibility, and opportunity.
Role Purpose:
This role is centered around customer service, acting as the first point of contact for all our people and visitors. The successful candidate will facilitate the flow of people through the office and ensure all responsibilities are completed accurately and delivered with high quality and timeliness.
Responsibilities:

• Welcoming and Professional Guest Experience:
  
  • Provide a warm, friendly, and professional welcome to all visitors, investors, board members, and employees upon arrival.
  • Efficiently manage the reception area, ensuring a seamless visitor registration, check-in process, and host notification.
  • Act as the primary point of contact for guest and general enquiries, ensuring excellent customer service at all times.
  • Maintain a professional presentation of the reception area, ensuring it reflects positively on the company brand and culture.
• Meeting Room Management and Cleanliness:
  
  • Regularly monitor and maintain cleanliness, tidiness, and professional presentation of all meeting rooms, reception, and shared spaces throughout the day.
  • Ensure meeting rooms are set up correctly ahead of meetings and promptly cleared and refreshed afterward.
  • Liaise closely with Facilities and Workplace teams to report and follow up on any maintenance or cleanliness issues promptly.
• Administrative and Operational Support:
  
  • Manage visitor sign-in processes, ensuring confidentiality, security, and adherence to policies.
  • Coordinate couriers, deliveries, and other reception-based logistics.
  • Assist with general administration, including calendar management and coordination of meetings or events when required.
  • Triage emails sent to our central mailbox are sent to the responsible employees.
• Culture and Employee Engagement:
  
  • Foster a warm, inclusive, and engaging atmosphere reflective of the company’s values and culture.
  • Provide proactive support during company events, investor visits, or board meetings, contributing positively to guest and employee experiences.
  • Greet new starters on their first day and support their onboarding experience.
  • ‘Meet & Greet’ our employees and visitors to ensure they have a memorable and professional experience with us.

Experience and Key Capabilities:

• Prior experience in a concierge, hospitality, or front-of-house role within a corporate, hotel, or premium client environment.
• Highly professional, proactive, and passionate about customer service.
• Approachable, energetic, and motivated with high professional standards.
• Ability to work independently as well as part of a high-performing team.
• Excellent interpersonal, communication, and customer-service skills.
• Microsoft Office experience. SharePoint and OneDrive experience preferred.
• Barista knowledge or experience preferred, but not essential.

This position is only open to Aboriginal and Torres Strait Islander candidates.
If this sounds like you, APPLY NOW!