Service Operations Manager (Ac7906)

Description:

Our client is an industry leader and major provider of equipment to the Australian market. With operations in multiple Australian states, their business activities are very broad, servicing both on and offshore projects.
Two positions are presently available, with one based in our clients Sydney operation, and the other at their Brisbane site.
Both roles are similar in their scope and responsibilities, however the Sydney operations are much larger, with considerable throughput and volumes. Both roles will be focused on leading and developing staff, enhancing efficiency and productivity, focusing on safety and continual improvement.
Leading the respective service division, you will lead a team of workshop and field service personnel, ensuring they are carrying out their duties in an efficient, productive and safe manner.
Our client's business involves the sale of new and used equipment, as well as providing equipment rental services, on both a long and short term basis.
To ensure the continued success and growth of their operations, our client is interested in candidates who have a keen eye for process improvement, and who focus on and embrace methodologies such as Kaizen, Six Sigma, Kanban etc.
Your major responsibilities will include:

• Leading onsite and offsite service teams.
• Managing and improving service workflows to maximise asset availibility.
• Driving continuous improvement and stream-lining operations focusing on efficiency and output.
• Optimising revenue, profitability and customer satisfaction.
• Liaising with other internal departments to help support business goals and objectives.
• Focusing on developing and maintaining a culture focused on safe work practices.
• Supporting and developing service personnel to enhance their knowledge, skills and customer service practices.

The ideal background and experience for this position includes:

• Trade qualification in either automotive, equipment or commercial vehicles.
• Experience managing a service team / service department.
• Demonstrated experience leading and motivating a diverse team.
• Excellent communication skills and the ability to build rapport and inspire others.
• Able to interpret data and identify areas for operational improvement.
• Training, exposure or experience with continuous improvement methodologies like Kaizen or Six Sigma.
• Experienced in driving customer satisfaction and engagement.
• Focused on ensuring the commitment to implementing and following systems and processes.

The ideal candidate for these positions will be offered a highly negotiable and competitive remuneration package, based on the level of experience they will bring to the position.
For further information on these roles, please contact Chris Fowler on 0480 002 344 quoting job number AC7906 . Resumes, enquiries and applications can be forwarded to jobs@autorecuit.com.au.