Description:
Learn from the Industry experts & elevate your Tech career by joining one of the World's leading Cloud Software companies!We're seeking a passionate and skilled Application Support Engineer to join our client's highly collaborative, supportive & multi-talented UX APJ Tech Support team . You will tackle challenging platform & customer issues, champion customer success, and contribute to shaping the Cloud landscape!
Job Title: Technical Support Engineer (UX)
What your exciting days will look like:
- Use your creative problem-solving skills to troubleshoot & resolve complex technical problems
- Advocate for users, providing expert guidance & solutions.
- Own & resolve challenging UX platform issues.
- Collaborate seamlessly with customers & internal teams (admins, developers etc.)
- Manage your time wisely & juggle priorities like a boss
- Put to good use your knowledge in Incident, problem, change management, knowledgebase & defects
- Report design, reliability, and maintenance issues to engineering.
- Continuously learn our product suite as it continues to grow so you can best understand & support how customers use the platform
- Must have up to 2-4 years' experience providing Customer facing Technical support/Application support/Software support (Web based products or e-commerce preferred)
- Good experience w/ dynamic HTML components (AJAX, JavaScript, CSS, XML, HTML, XHTML)
- Experience with JavaScript, AngularJS or Jelly would be a plus
- Experienced in analysing log files and standard debugging concept
- Working knowledge of the components in a web application stack
- Bonus points for Backend knowledge (Java or similar languages) and DB skills (MySQL, Oracle)
- Familiarity with Linux, UNIX or other OS
Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for FT/perm conversion.
* Candidates must have Full working rights in AU
* 12 Mos Max term contract (annual salary with accrued leave entitlements)
What's Next?
APPLY below or email vanessa@realtimeaustralia.com and we'll be in touch with you asap!
Feel free to check out our other job openings & set up job alerts here: h ttps://www.realtimeaustralia.com/job-search/
25 Apr 2025;
from:
uworkin.com