Digital Solutions Manager

Description:

At Fantastic Furniture, we believe people are our superpower. As a leading Australian furniture retailer, we're committed to creating an engaging and supportive work environment that drives our success. Join our fun, authentic, and passionate team committed to being learners, collaborators, and changemakers.
Role Overview
The Digital Solutions Manager is a multifaceted role that combines responsibilities of a Solution Analyst, Technical Business Analyst, and Product & Release Manager. You will bridge the gap between requirements, architecture, and design while overseeing the complete solution lifecycle to meet the e-commerce and digital needs of the business. This hands-on role requires superior attention to detail, strong understanding of SDLC and agile practices, coordination skills, and a positive "can-do" attitude.
Key Responsibilities
* Collaborate with stakeholders to understand business objectives and requirements. Build relationships with software development teams and vendors. Lead technical delivery and governance of digital projects.
* Understand customer needs and drive solutions to enhance their digital experience. Ensure application architecture and integration activities are designed with the customer in mind.
* Translate detailed specifications into design documentation. Develop and maintain a digital architecture blueprint. Oversee all stages of the software development lifecycle. Manage CI/CD pipelines for smooth software development and deployment. Lead unit and integration testing. Ensure site uptime and performance monitoring.
* Support the development of digital business cases. Stay informed about industry trends and emerging technologies. Collaborate with the Chief Technology Officer and Head of Digital to define the digital roadmap.
Required Skills
* Proven experience in a similar role – prior Digital E-Com retail experience essential
* Previous project management experience
* Experience in a retail environment, ideally in an omnichannel business highly regarded
* IIBA Certification (CCBA/CBAP) an advantage (not essential).
* Experience with enterprise solutions, digital technologies, and platforms (ERP, POS, TMS, CMS, CRM, e-commerce, mobile apps)
* Experience with E-com platforms such as SAP, Salesforce, Magento or Shoify/similar
* Experience with BA principles, tools, and techniques
* Experience working with CI/CD pipelines
* Strong knowledge of SDLC processes and Agile methodologies
* Experience with backlog management, release management, and governance
* Desirable: SAP Commerce Cloud experience and HTML / XML / JavaScript skills
About You
* You have prior e-com retail experience and you understand the ins and outs of the retail space.
* Strong organizational and leadership skills – you're a natural leader and you thrive in coaching, mentoring, inspiring and supporting a team
* Motivated and driven to succeed with a passion for continuous improvement
* Efficient verbal and written communication
* Ability to work well under pressure
* Attention to detail & High analytical ability
* Ability to multi-task
* An understanding of marketing is a definite advantage as this role is part of our ‘Digitech' team, where you will work closely with our digital marketing team.
Why Join Us?
* Learn and Grow: Continuous learning opportunities to enhance your skills and grow your career.
* Welcoming Teams: Inclusive, fun, and supportive team culture.
* Stay Safe and Healthy: Health and wellness programs, including discounts on health insurance.
* Exclusive Discounts: Enjoy great discounts on Fantastic Furniture products.
* Work-Life Balance: Supportive environment to stay connected with your team and your life.
* Free Onsite Parking: Plenty of free parking available.
* Snacks: Healthy snacks available in our buzzing support office kitchen.
If you're passionate about leading a highly successful and motivated digital team to bring in great results, and you love the E-Com space, we'd love to hear from you! Apply now with your resume and a short cover letter outlining your suitability for the role.
Fantastic Furniture is committed to responding to every applicant. We look forward to hearing from you!