Guest Relations Attendant

Description:

About us
The Executive and Gateway are owned by The Wests Group Australia, a Newcastle owned and operated (not for profit) membership-based organisation. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.
We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. Being an employee of The Wests Group will give you access to the following perks and benefits:

• Paid Parental Leave & 12 months of maintained superannuation

• 5 days Wellbeing Leave – proactively manage your wellbeing

• Flexible work option

• Above-award wages, paid overtime and penalty rates for weekends and Public Holidays

• 17.5% annual leave loading

• Paid traineeships and leadership development courses

• 40% discount off meals for club employees

• Access to complete a nationally recognised Cert 3 in Hospitality with our training partner Allara Learning (Eligibility requirements apply) Information Link

• $25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added bonus, this offer extends out to your partner as well!

• Discount accommodation rates at The Executive, The Gateway and The Anchorage Hotel & Spa

• Discounted nib Health Insurance

• 24/7 Employee Assistance Programs

• Free annual flu vaccinations

About the position The Executive & The Gateway currently have a Part time opportunity in our Guest Relations team. This position is the first point of contact for our guests and provides friendly, personalised customer service throughout our guests stay. Key responsibilities will include:

• Maintaining guest accounts, taking reservations and assisting with guest enquiries

• Having a thorough knowledge of all Hotel and Club facilities

• Processing of financial transactions

• Handling reservation enquiries and bookings

• Check in and out of Guests

This position will be based at both The Gateway and The Executive and will have on average 25-30 hours rostered each week. We will require availability to work across a 7-day rotating roster including evenings, weekends, and peak holiday periods including public holidays. This position may also require overnight coverage a few weeks a year to cover annual leave for existing team members.
Certifications required: RSA
As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group. About you
You are a team player with excellent communication skills and the proven ability to work unsupervised if required. You will have a strong work ethic and are reliable. With the flexibility to work across a 7 day rotating roster, you will have previous experience in customer service oriented position and demonstrate strong computer literacy skills. Previous experience is highly desirable but not essential.
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.