Description:
Position Summary:
The Home Care Case Manager is responsible for coordinating and overseeing home care services for clients receiving government-funded Home Care Packages. The role involves assessing client needs, developing care plans, managing service delivery, and ensuring clients receive high-quality care that supports their independence and well-being. The Case Manager acts as the primary point of contact for clients and their families, helping navigate services and addressing any issues related to care provision.
Key Responsibilities:
1 . Client Assessment & Care Planning:
- Conduct comprehensive assessments of new and existing clients to determine their care needs, preferences, and goals.
- Develop individualised care plans that align with the client’s preferences and funding guidelines, ensuring their needs are met within their Home Care Package budget.
- Regularly review and update care plans to reflect changes in client needs or circumstances.
2. Service Coordination & Delivery:
- Coordinate the delivery of home care services, including personal care, domestic assistance, nursing, social support, and other services as outlined in the client’s care plan.
- Liaise with service providers, caregivers, and other stakeholders to ensure timely and high-quality service provision.
- Monitor and adjust services as required to ensure ongoing suitability and satisfaction with care.
3. Client Support & Advocacy:
- Serve as the primary point of contact for clients and their families, providing support and answering queries related to care services and Home Care Package funding.
- Advocate for clients’ needs, ensuring their rights, preferences, and dignity are respected throughout the care process.
- Assist clients and families in navigating the aged care system, including explaining the Home Care Packages program and assisting with financial inquiries.
4. Budget Management:
- Work within the allocated Home Care Package budget to ensure services are delivered cost-effectively without compromising quality.
- Monitor spending and provide regular budget reports to clients and families, offering guidance on how to maximize the value of their package.
- Ensure transparency in how funds are allocated and spent, including managing client contributions and government subsidies.
5. Compliance & Quality Assurance:
- Ensure all services comply with the Aged Care Quality Standards and Home Care Package guidelines.
- Document client care activities, assessments, and updates accurately and in a timely manner, maintaining clear records for audits and reviews.
- Monitor and respond to any compliance issues, client complaints, or concerns about the quality of care, addressing them promptly and appropriately.
6. Collaboration & Communication:
- Collaborate with multidisciplinary teams, including nurses, allied health professionals, and service coordinators, to ensure holistic care for clients.
- Maintain regular communication with clients, families, and service providers to ensure a coordinated approach to care.
- Attend meetings and case conferences as required to discuss client progress and care needs.
7. Feedback & Complaints Management:
- Handle client and family feedback and complaints, ensuring they are addressed professionally and promptly.
- Conduct investigations as necessary, documenting findings and ensuring any issues are resolved in line with organizational policies and regulatory requirements.
- Use feedback to inform continuous improvement in care delivery and client satisfaction.
8. Continuous Improvement:
- Participate in continuous improvement initiatives aimed at enhancing the quality of care, service efficiency, and client outcomes.
- Stay informed of changes to legislation, guidelines, and best practices related to aged care and home care services.
Key Selection Criteria:
Qualifications:
- Tertiary qualifications in Nursing, Social Work, Aged Care, or a related field.
- Relevant industry certifications (e.g., case management or aged care-specific training) will be highly regarded.
Experience:
- Experience in case management or a similar role, preferably in the aged care or community services sector.
- Knowledge and experience working with Home Care Packages and other aged care funding models.
- Demonstrated understanding of the Aged Care Quality Standards and regulatory frameworks.
Skills:
- Strong assessment and care planning skills, with a person-centred approach to service delivery.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients, families, and service providers.
- Financial literacy, with the ability to manage budgets and track spending within Home Care Package guidelines.
- Problem-solving skills, with the ability to address complex care needs and resolve issues effectively.
Attributes:
- Empathy, patience, and a genuine commitment to improving the lives of older adults.
- Strong organizational skills and attention to detail, with the ability to manage multiple clients and priorities.
- Resilience and adaptability in handling challenging situations and changes in client care needs.
Performance Indicators:
- High levels of client satisfaction and retention, as measured through feedback and service reviews.
- Effective management of Home Care Package budgets, ensuring clients receive maximum value from their funding.
- Compliance with Aged Care Quality Standards and other relevant regulations, demonstrated through audits and reviews.
- Timely resolution of client complaints or concerns, with appropriate follow-up actions documented.
- Ongoing professional development, staying current with industry trends, policies, and best practices.
Working Conditions:
- Primarily office-based with regular travel to client homes for assessments and reviews.
- Flexible hours may be required to accommodate client needs and urgent issues.
Application Process:
Interested candidates should submit their CV and a cover letter addressing the key selection criteria.
Job Type: Part-time
Pay: $37.00 – $40.00 per hour
Work Authorisation:
- Australia (Required)
Work Location: In person
Application Deadline: 17/05/2025
25 Apr 2025;
from:
uworkin.com