Receptionist

Description:

WLF Accounting & Advisory is a proudly Tasmanian firm with a foundation of delivering the highest standard of service to our clients for 135 years. We have more than 90 staff and 12 Partners delivering specialist services across all areas of accounting and advisory.

Working at WLF is more than a job – as part of our team you will be rewarded with a competitive salary package, a flexible workplace with supportive colleagues and ongoing professional development.

We take a contemporary and innovative approach to the way we conduct business, with an impressive legacy of knowledge and a reputation for delivering the highest standard of service to our clients.

About the role

Reporting to the Finance and Quality Manager the Receptionist will deliver support services efficiently and effectively to ensure a quality level of support to all stakeholders. The Receptionist position is the first point of contact for Clients and as such requires the Receptionist to establish the high standard for what it means to be a client of WLF. This position may be exposed to confidential and commercially sensitive information.

Key Responsibilities:

Overall:

• Provide high-quality and timely customer service support to external and internal stakeholders.

• Office Reception and administration support for the Firm.

• Update and maintain client records as required.

• Monitor maintenance register and escalate issues to the Finance and Quality Manager as needed.

• Ensure accurate documentation and maintenance of all Reception and other functional procedures.

• Complete other tasks as directed from time to time.

Reception:

• Ensure all communications are professional, accurate, timely, and appropriate.

• Maintain client and employee confidentiality.

• Keep Reception and meeting room areas clean and presentable.

• Manage and redirect incoming calls.

• Organise courier services as requested.

• Maintain visitor records and contractor log.

Administration:

• Set up and maintain client files as required.

• Complete daily messages, banking, and mail in a timely manner.

• Complete debtors monthly billing and client payments timely and accurately.

• Provide word processing, data entry, and administrative support as requested.

• Organise shredding and recycling as required.

• Provide back-up support to accounts receivable and accounts payable and other finance-related functions as needed.

• Complete mail and daily messages.

• Scan and file corporate documents.

• Manage contractors onsite, coordinate repairs and maintenance, and maintain certificates of currency.

• Plan end-of-month catering or event requirements.

• Handle all office ordering, including printing and stationery.

What you will need to succeed

To excel in the Receptionist role, you will need to demonstrate strong time management skills, with a proven ability to meet deadlines and prioritise tasks effectively.

You should be well-presented, highly organised, and possess excellent problem-solving abilities. Strong verbal and written communication skills are essential for success in this position.

With a minimum of 2 years’ experience in a similar role, the successful applicant will display the following attributes:

• Certificate in business administration.

• Experience and understanding of Reception and administrative functions.

• Strong attention to detail.

• Excellent work organisation and time management skills.

• Advanced MS Excel and Word skills.

• Well-developed interpersonal, written, and verbal communication skills.

• Work rights in Australia or eligibility for such. Work rights in Australia or eligibility for such - Further information for international applicants is available here: www.wlf.com.au/careers/international-students

What you will get in return

• You’ll receive an attractive salary, excellent working conditions and the chance to work with a great team who are passionate about providing the best accounting and advisory services to Tasmanian businesses, organisations, families and individuals.

• You’ll be joining the Corporate Support Team and also have the opportunity to continually improve processes and systems within your team.

• ‘Recharge Days’ paid leave for your health and wellbeing

• Paid ‘Volunteer Day’

• Mentoring Program

• Active staff social club

• Profit sharing scheme

• Regular staff events

What you need to do now

Does this sound like the perfect role for you?

If so, please submit your application now. Please ensure to include a resume and cover letter addressing the essential requirements of the role.

For information about the role and the application process or to request a position description for this role, please email careers@wlf.com.au.

Applications close at midnight on Sunday 27 April 2025 . All applications must be submitted via Seek, if not you will not be considered.

We are looking forward to hearing from you.