Security Trainer

Description:

Role Overview

As a Security Trainer for Certificate II in Security Operations, you are responsible for delivering high-quality security training programs and assessment. This role will possess in-depth knowledge of security practices, the ability to guide students through fundamental skills and knowledge required to pursue a successful career in the security industry.

Key Result Areas

Key performance indicators are clearly defined through business and performance planning process and include:

Training Delivery

• Deliver interactive and engaging security training sessions that capture the attention of the participants.
• Employ clear, accessible language and communication strategies to ensure that all participants understand the material.
• Lead hands-on practice sessions where participants can apply security skills in simulated scenarios.
• Demonstrate and guide participants in using adaptive conflict de-escalation techniques and other tools effectively.
• Create and facilitate role-playing exercises and case studies tailored to the specific challenges faced by the participants. Ensure these scenarios cover a range of emergency situations to provide a comprehensive learning experience.
• Provide ongoing support and resources to participants, such as access to additional materials, reference guides, and contact information for follow-up questions.
• Ensure that participants feel confident and capable of applying their new skills in their roles.
• Ensure a safe and supportive learning environment.

Compliance and Governance

• Ensure that the training curriculum reflects these practices and is aligned with current standards from authoritative organisations.
• Ensure that the training program complies with relevant health and safety regulations.
• Ensure that all team members adhere to organisational policies, health and safety regulations, and best practices.
• Provide guidance on compliance and monitor adherence to these standards.

Administrative

• Maintain accurate records of all training activities, including participant attendance, assessment results, and issue certification achievements.
• Ensure that records are up-to-date and securely stored.
• Prepare and submit regular reports on training activities, including participant statistics, meaningful feedback summaries, and performance outcomes.
• Analyse data to evaluate the effectiveness of the training programs and identify areas for improvement.
• Ensure that all required compliance and regulatory reports are completed accurately and submitted on time.
• Manage the procurement and inventory of training materials and resources. Ensure that all necessary materials are available and in good condition for training sessions.
• Serve as the primary point of contact for clients and stakeholders regarding training arrangements, feedback, and inquiries. Address any issues or concerns in a professional and timely manner.

Workplace Health & Safety

• Take reasonable care for your own health and safety, and health and safety consultation and communication.
• Promote a positive safety culture by contributing to health and safety consultation and communication.
• Promptly respond to and report health and safety hazards, incidents and near misses via our Work Health and Safety systems.

Key Selection Criteria

Essential experience and qualifications

• Certificate IV in Training and Assessment or an equivalent qualification
• Certificate II in Security Operations
• Current CPR/First Aid qualifications
• Ability to maintain a high level of professionalism and confidentiality
• High level of computer literacy, demonstrated experience with software products including Word, Excel, PowerPoint and Outlook
• Excellent communication skills, written and verbal
• Ability to work independently, show initiative and work productively within a team environment
• Ability to communicate with a diverse range of people
• Excellent interpersonal and communication skills and the ability to maintain a pleasant and friendly working manner
• Excellent time management skills and a high degree of flexibility
• Adhere to and comply with Xanadu Group processes and procedures using appropriate systems when required

Desirable

• Proven experience as a security instructor or trainer, with a strong background in delivering accessible and inclusive training.
• In-depth knowledge of security procedures, emergency response, and best practices for working with individuals.
• Experience in motivating a team, with strong organizational and multitasking abilities.

Personal Qualities

• Remains calm, focused and maintains perspective when faced with change, crisis and difficulty; does not give up or get disheartened when faced with obstacles; is flexible
• Responds effectively to challenging behaviours and complex needs. Responds in culturally appropriate ways
• Aims for optimum outcomes; sets a clear path/goals and manages time to achieve key outcomes; is proactive and self-motivated
• Recognises impact of own behaviour on others; learns from experience; recognises limitations; presents an image that promotes credibility and is appropriate to the role
• Engages and contributes to team activities including discussions; contributes to team spirit
• Committed to and acts for well-being of internal and external clients; ensures needs of service users remain key focus; good communication

Registrations and Licences

• National Police Clearance
• Current Driver’s Licence
• Proof of Right to work in Australia

Note: This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.